Welcome Home

We are so glad you are here. We know that purchasing a new home is a big decision, and we at Caliber Home Loans are happy you have chosen to let us guide you home. We look forward to servicing your loan and providing you with excellent service.

Caliber will mail your Welcome Package within 15 calendar days from when your loan has closed. This package will provide important information about the servicing of your loan and may provide additional insight to many of the questions you may have about your loan.

Receive Welcome Email
Welcome Packet Mailed
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Online Services

After receiving your Welcome Package, you will able to sign-up to manage your account online, and register for our services including:

Recurring Bi-monthly Payments

Online Payments

Account Overview

Recurring Bi-weekly Payments

Recurring ACH Monthly Payments

Online Profile




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Loan servicing transfers are common in the mortgage industry and do not necessarily relate to the status of your account with your prior mortgage company or servicer.
Loading loan information into our systems generally takes 15 calendar days from the servicing Transfer Date. Once this process is complete, Caliber mails the Welcome Package.
Both Caliber and your prior servicer will provide you with separate statements no later than January 31st. These statements will reflect the amount of mortgage interest paid, any real estate taxes paid through your escrow/impound account during the period of time your loan was serviced by each company, and any other information required by applicable law.

If your loan is paid off on or before the Transfer Date, your prior servicer will complete the payoff process and issue your release of lien.

No. The transfer of the servicing of your mortgage loan to Caliber does not affect any term or condition of the mortgage instruments, other than terms directly related to the servicing of your loan. Your payment amount, due date, and loan terms will remain the same in accordance with your note or modification agreement.
If your payment due date falls before the Transfer Date, please send your payment to your prior servicer. If your payment due date falls after the Transfer Date, please send your payment to Caliber.

Your Welcome Package includes your new account number and a payment coupon. If you have misplaced your coupon, please mail your payment to:

  • Caliber Home Loans
  • PO BOX 650856
  • Dallas, TX 75265-0856

Or, if you are in bankruptcy:

  • Caliber Home Loans
  • PO Box 24330
  • Oklahoma City, OK 73124-0330

Your payment should include your new or prior account number. Caliber will generate and mail a new billing statement approximately ten days after your loan information is loaded in our systems.

Yes. Your previous servicer will forward payments received after the Transfer Date to Caliber for a limited period of time. Please ensure that future payments are remitted to Caliber to prevent any account processing delays.

You must alert the vendor or Department of Defense to update the payee and address to reflect the transition to Caliber. Funds should now be made payable to:

  • Caliber Home Loans
  • PO BOX 650856
  • Dallas, TX 75265-0856

Or, if you are in bankruptcy:

  • Caliber Home Loans
  • PO Box 24330
  • Oklahoma City, OK 73124-0330

Please make sure to include your new loan number.

You will need to sign up for Caliber’s Recurring Electronic Payment product after you receive your Welcome Package.

The automatic payment with your prior servicer will be cancelled as of the Transfer Date. The Good-Bye letter sent by your prior servicer should provide you with further information about whether this additional payment will be drafted.

Caliber does not offer the Equity Accelerator® program at this time, but may offer this service in the future.
A grace period is the time after which the mortgage payment is due before a late charge is assessed. Since this period is generally a term of your loan, it will not change. Moreover, during the 60-day transition period beginning on the Transfer Date, a late fee will not be imposed on any payment or treated as late for any other purposes if the payment is received by your prior servicer.
Your Welcome Package will include contact information to help you get in touch with Caliber specialists who will be able to answer any questions you may have regarding the status of your loan or other loss mitigation options.
No. The prior servicer will notify the property insurance company to change the mortgagee clause on your insurance policy.
Yes. If you have been paying premiums for life, disability, accidental death insurance, or other optional products, these policies will not transfer to Caliber and may be canceled. If you want to continue your optional coverage, contact your product provider and discuss the possibility of remitting your premium directly to them.

How much can I borrow?

The loan process many times boils down to what you can afford. A good way to check your potential finances is to utilize a monthly payment calculator such as the one found here with Caliber.

Go to Calculator

Fresh Start

Designed to elevate your opportunities in the housing market and get you back on your feet, the Fresh Start program boasts features such as low down payments and favorable credit score requirements. Is Fresh Start for you?

More About Fresh Start

Team Awesome Sauce and Good Gravy
Loan Consultant
29012 Mallard St. Dallas, TX 75093
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