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CALIBER ACCOUNT TERMS & CONDITIONS

Caliber Home Loans, Inc. Account Terms & Conditions

Receipt of eStatements

Caliber Home Loans, Inc. (Caliber) agrees to make your periodic statements available at myaccount.caliberhomeloans.com in lieu of sending paper or hard copy statements. After you establish your online account with Caliber and register for eStatements, Caliber will no longer send you a paper statement every month. You will receive an email notification each month when your statement is ready to view online at myaccount.caliberhomeloans.com.

This service is provided in strict accordance with the following Terms and Conditions. By opting in to receive eStatements: You agree that for all purposes the eStatements will be treated as the paper statements that are currently delivered to you via the United States Postal Service. Except as may be provided below, no hard copy or paper statements will be sent after you establish your online account and agree to accept eStatements in lieu of monthly hard copy or paper statements. You agree that your consent to these Terms and Conditions are binding on any person named in your account to the extent allowable by law.

  • You have the right to have your statements provided in a non-electronic format. You may revoke your consent to eStatements at any time and begin receiving paper statements again. To terminate eStatement delivery, log into your Caliber account and select “Manage Preference Center” from the Profile menu option. Select the “No” button next to the Electronic Billing Statement option. Then select “Submit” to obtain a paper copy of any statement. You may print the eStatement from the web site, or you may contact Customer Service at 1-800-401-6587.
  • eStatements are deemed to be sent by Caliber and received by you on the day we send your email notification from Caliber that your eStatement is available for review.
  • You are solely responsible for providing current contact information, including your email address, regarding your account. Unless this information is updated by you, you will be presumed to have received notice that your eStatement is available. You may update your email address and other contact information by logging into your Caliber account and selecting the "Profile" tab; in the drop down select "Manage Preference Center", input your new email, and click Submit. Certain state and federal laws may require that Caliber provide you with certain information in a hard copy or paper writing. You will receive such correspondence regarding your account via the United States Postal Service.
  • Caliber may terminate the eStatement service or any other online service at any time for any reason, with notice to you by delivery of a mailed statement.
  • Caliber is not responsible for third party failures, system interruptions, acts of God, or other matters not directly caused by or attributable to Caliber or Caliber’s data processing system, which prevent you from either receiving the email message notifying you of the statement, or which prevent you from viewing or printing your statement.
  • The system requirements for receipt of eStatements are described as follows:

    Minimum requirements for receipt of eStatements:

    • Internet Explorer 8+
    • Firefox 3+
    • Chrome 2+
    • Safari 4+
    • with JavaScript enabled and compatible PDF viewing software installed

    Recommended requirements for receipt of eStatements:

    • Internet Explorer 10+
    • Firefox 27+
    • Chrome 33+
    • Safari 4+
    • with JavaScript enabled and compatible PDF viewing software installed
  • Caliber is not responsible and you agree to hold Caliber harmless from liability arising from service interruptions, loss of connectivity or failure to meet system requirements arising from any failure of computer equipment or other electronic device that you use in connection to receiving electronic notices on your online account. You are responsible for maintaining the minimum system requirements for such devices and equipment. Caliber from time to time may change the minimum system requirements and will notify you via email of any changes.

eDelivery of Servicing Disclosures

Caliber agrees to make certain disclosures that are required by state or federal law available at myaccount.caliberhomeloans.com in lieu of sending these notices by mail. The eDisclosures may include, but are not be limited to, annual escrow statements and private mortgage insurance disclosures, annual privacy statements, notices related to delinquency and default, loss mitigation notices, and tax and insurance notices. After you establish your online account with Caliber and register for eDisclosures, Caliber will no longer send you certain disclosures by mail. You will receive a notification email when a disclosure is ready to view online at myaccount.caliberhomeloans.com. You have the right to have your Servicing Disclosures provided in a non-electronic format. You may revoke your consent to eDisclosures at any time and begin receiving paper disclosures again. To terminate eDisclosure delivery, log in to your Caliber account and select “Manage Preference Center” from the Profile menu option. Select the “No” button next to the eDisclosures option. Then select “Submit”. To obtain a paper copy of any Servicing Disclosure, you may print the disclosure from the website, or you may contact Customer Service at 1-800-401-6587. Disclosures are deemed to be sent by Caliber and received by you on the day we send your email notification from Caliber that your eDelivery is available for review. You are solely responsible for providing current contact information, including your email address, regarding your account. Unless this information is updated by you, you will be presumed to have received notice that your eDisclosure is available. You may update your email address and other contact information by logging into your Caliber account and selecting the "Profile" tab; in the drop down select "Manage Preference Center", input your new email, and click Submit. The minimum system requirements for receipt of eDisclosures are described above under Receipt of eStatements.

Account Alerts

By providing your email address and/or cellular number to Caliber Home Loans, Inc., you agree to receive Servicing Account Alerts for your account by email and/or text. Email and text alerts are sent for Security Alerts, optional Alerts and other communications about your account and account transactions. Cellular, text and/or data charges may be imposed under the terms of the contract with your wireless carrier. Caliber is not responsible for these charges. If your email address or phone number changes, you are responsible for informing us of that change. You may opt out of Account Alerts at any time by logging into your account at myaccount.CaliberHomeLoans.com and editing your preferences.

Communication Consent

By providing your phone number to Caliber Home Loans, Inc., you consent to being contacted via voice call, text message or pre-recorded message by Caliber Home Loans Inc., its authorized third party, or affiliates, through an automated dialing system regarding your account or special offers and promotions at any telephone number, including mobile telephone number provided, even if that phone number is on a corporate, state or national Do Not Call registry. You are not required to provide your phone number/consent as a condition of utilizing your online account. You may withdraw your consent at any time by logging into your account at myaccount.CaliberHomeLoans.com and editing your preferences.

Forgot Username, Forgot Password or Request for a New Verification Code

By selecting this function within the website or on the mobile app, you are agreeing to receive a one-time email and text message with your username or verification code. Cellular text and/or data charges may be imposed under the terms of the contract with your wireless carrier. Caliber is not responsible for these charges.

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