Personalized and friendly interactions with staff. - Louis - Olympia, WA

All the staff were knowledgeable, friendly and communicative! We've used them for multiple home purchases and a refinance with zero complaints. We have and will continue to recommend them to friends and family! - Joshua - Poulsbo, WA

Thank you Team Nelms! This is our third experience with Caliber Home loans, two home loans and a refi, and each one has been absolutely flawless! They make the whole process smooth and easy for you. They are super fast as well as professional, yet friendly, warm and very kind. We trust them 100% and enthusiastically recommend and refer them to everyone we know! Team Nelms and Caliber will absolutely be our lenders for life!! 🙏🙏🙏 - Tabitha - Poulsbo, WA

That was easy. - Timothy - ALLYN, WA

Awesome team to work with! - Cameron - Gig Harbor, WA

Brandy and her team went above and beyond to my home purchase as smooth as possible. Couldn’t have asked for a better team. - Jeremy - Lacey, WA

Brandy and team made the refinance experience simple and easy! - Fredrick - TENINO, WA

The staff was extremely nice and professional. I was able to talk to a person and they always answered there emails in a timely manner. This was my first home purchase and the team was very understanding. I sometimes felt overwhelmed with some of the paperwork. I know because of covid19 we were not able to meet face to face. I hope things improve and the next time i am able to get a more personal interaction during the home buying process. - Michael - OLYMPIA, WA

x - Thomas - Olympia, WA

I had such a smooth experience buying my home! Responsive, friendly, helpful. - Jennie - Olympia, WA

The caliber team is amazing!! From the day one of my refinancing to the closing, they went above and beyond. Customer-oriented and absolutely amazing professionalism they have. - Hyo - Lacey, WA

Well I though it was great that I did not have to even leave town during our busy crab season, I though I would have to travel out of town several times for this process, but no I just stayed patient and the experience worked out Great. - Gary - SOUTH BEND, WA

Made the process easy - Brian - Olympia, WA

Amanda answered all questions and was very helpful - Roy - Olympia, WA

Caliber Home Loans made refinancing our home painless and stress free. They were timely, efficient and on top of everything, not to mention cordial and responsive. Thanks for taking great care of us! - Kathlyn - Olympia, WA

Clear and consistent communication, pleasant attitude, helpfulness. In general, I always knew what to expect. - Lani - Olympia, WA

Amanda was amazing to work with. From the beginning of the process when we were just starting to think about buying a house and wanted to know what we could afford and what steps we needed to take to get our finances ready all the way through closing and after closing, she was so helpful and quickly responded to all of our questions. She made the process feel so smooth and easy. I cannot say enough good things about Amanda and will definitely work with her for any future needs - Ashley - TENINO, WA

Amanda was very knowledgeable and made everything easy to understand. She was extremely helpful throughout the entire process and went above and beyond for us. I really can't say enough positive things about the service we received. Definitely an experience I would (and will) recommend to any family and friends. - Coleton - TENINO, WA

The Caliber team kept us well informed of all document needs and of the status as the process as it went forward over several weeks. The outcome was a great interest rate on our refi. and at a reasonable cost. - Steven - Olympia, WA

Brandy and her Team provided the best of the very best service in the industry. Above and beyond customer survice and attention to details throughout the entire transaction! Professional, great problemsolvers, timely, and super freindly to work with. A "can do" attitude" was refreshing and assuring. I wouldn't hesitiate to recommend Brandy Nelms and Amanda Walker to anyone. Brandy and Team Nelms made the loan process pleasant and with ease. - Barbara - Olympia, WA

A a Real Estate Agent we work with a lot of different lenders. We were so pleased to work with Brandy and Team Nelms on our own home purchase. They were super responsive and consultative and were always personable. Amanda Keith was outstanding managing the many details of the application and working with the underwriters and she was always willing to provide useful guidance. I highly recommend Brandy Nelms and the Caliber Home Loans team here in Olympia, WA. - Geoffrey - Olympia, WA

Brandy and her entire team were great to work with! They were extremely knowledgeable and have excellent customer care. I would definitely work with them again! - Julie - Tumwater, WA

Caliber has a great team that is dedicated and hard working. They really make you feel like they genuinely want you to have the best possible rates and lowest payments. I highly recommend Caliber Home Loans! - Paul - Olympia, WA

Great customer service! Easy to work with and very helpful. Painless refinance experience! - Ronna - OLYMPIA, WA

Brandy and Amanda were amazing! Responsive, informative and delightful to work with! - Christine - Olympia, WA

Great communication from everyone. Everything is easy and done in a timely manner. Great team to work with! - Mollie - Lacey, WA

This team is awesome, everyone did a great job and it went smooth and closed earlier than I thought it would. They kept me up to date on the transaction and I would highly recommend this team. - John - LACEY, WA

Weekly updates. Prompt responses to questions and other email. Clear timelines and expectations. Clear and helpful information about how to determine whether refinancing is a wise decision for us. Quick process. - Merinda - OLYMPIA, WA

Even with COVID restrictions, everything went smoothly and on time. Most communication was done online and documents were signed online as well. I got updates in a timely manner and we closed within 45 days like she said we would. - Scott - Tumwater, WA

The whole team was helpful and thoughtful, and extremely efficient! Because of them we were able to close on our new home earlier than expected. It was a great experience overall. - Kristian - Lacey, WA

Brandy and her team are wonderful! They are quick to respond, they check in weekly during the waiting time, and even give out their cell phones to reach them quickly if needed. We have used them for two homes now, and will ALWAYS recommend them to anyone looking for a loan team. - Frank - Shelton, WA

The team was nice, attentive, and professional from start to finish. They responded quickly to any questions and made the loan process stress free! - Christiana - Lacey, WA

I appreciate quick responses with no nonsense. The team is caring and professional. I was not treated like a number. Working with these women is the best! - Natalie - Olympia, WA

No hassle. Good communication. Online documents are easy to sign. Very kind people - Timothy - Port Orchard, WA

Brandy and her team are fantastic to work with, any question or problem is easily explained and/or solved immediately. Thankyou!!! - Alan - TACOMA, WA

Service was extremely friendly, fast and efficient. We were able to close on our home early because everything was processed so quickly. Everyone was wonderful to work with! - Natalie - Olympia, WA

Brandy’s team was available 7 days a week with any questions I had. They were willing to explain any process to me and were alway upfront with numbers. They provided a lending experience that truly put my needs first and made me feel supported during what is usually such a stressful time! Thank you Team Nelms! - Janice - Olympia, WA

Brandy and her team are amazing! I always refer my clients to her, and just used them myself for refinances! My husband and I weren’t sure what refinancing a rental property and our home at the same time would be like. This team made it seamless and effortless. The communication is often and thorough. We weren’t stressed, nor did we ever feel like we didn’t know what was going on. We are thrilled with the process and now even more than ever I can refer people with the highest of confidence! - Abigail - Olympia, WA

I worked with Brandy & Amanda for my home loan. These two women went above and beyond to help me through this very stressful event. Not only did they assist in my understanding of the timeline and policy they lended me their wishes during the loss of many family members and the COVID pandemic. I felt like I could breath easier having them by my side through this process. If there was an award for the best of the best, these two woman should receive it! Thank you from my home to yours. - Melissa - Mccleary, WA

Prompt responses to questions and concerns. Great communication! And follow up with us if we forgot to sign something. We really appreciated that! - Kerry - CHEHALIS, WA

The communication and attention to us. - Wendy - LACEY, WA

Wonderful experience- super easy and incredibly fast - Erin - OLYMPIA, WA

Brandy and her team have facilitated 4 different deals for me now and always takes the best care of my people and I. - Matthew - Graham, WA

It was so easy - Stephanie - OLYMPIA, WA

Great communication and clarification of any and all inquiries - Aaron - OLYMPIA, WA

Everything about the loan process was smooth, professional and friendly. Working with Brandy and her teams was great! - Timothy - Olympia, WA

Brandy and her team is the absolute best! She was with different mortgage company and we left that place to follow her where she went! I would never go anywhere else for our home loans! Absolute best! 20 plus stars! Hands down!! - Christina - TACOMA, WA

Everything was very simple to understand and the process was very smooth. - Nora - Lacey, WA

Brandy and Amanda are amazing! I highly recommend! - Robert - OLYMPIA, WA

Great communication! - Robecca - SHELTON, WA

Constant communication and updates, worked with us and went out of their way to ensure it was a quick and timely process. Will never go through anyone else again. - Daralyn - Lacey, WA

Brandy and her team are amazing! - Christopher - OLYMPIA, WA

My spouse and I originally financed our home with Caliber Home Loans and more recently refinanced with Caliber. In both instances Brandy and her team were exceptional. They are all-around excellent in their customer service, area of expertise, and very fast response rates. They go above and beyond even our high expectations! - Alexis

Brandy and her team walked me through the whole process and made things feel less stressful. Thank you so much! - Olivia - Lacey, WA

Brandy and Amanda have been great all along the way. Very efficient and helpful! - Debra - OLYMPIA, WA

Hello, this is the 3rd time I've had Brandy and her team work on my mortgages. The first 2 were for me. This one was for my mom. I think that's the highest compliment I can pay to Brandy and her team. From the minute my mom wanted to refinance, I immediately called Brandy and her team. I worked with Amanda and she was amazing from start to finish. The entire team was able to answer my questions, roll with the changes when we asked. They are the best around and I will always go to them. - Suk - OLYMPIA, WA

The process went so smoothly! Brandy’s office was informative and responsive and kept me updated through the entire process. This was a wonderful experience and I would definitely recommend them to anyone! - Malea - Olympia, WA

Great Experience... Highly recommended!!! - Michael - OLYMPIA, WA

The communication was seamless , we saved money, and feel that Caliber genuinely has our best intrest. We are so grateful for our relationship with them - Grace - OLYMPIA, WA

Brandy and Amanda are the best to work with. They work extremely fast and answer all of my questions in a timely manner. They also helped me lower my monthly payments by refinancing, which was amazing! - Jenevieve - OLYMPIA, WA

Always a great help and quick to answer any questions I may have. - Alex - KENNEWICK, WA

Brandy and her team kept us up to date throughout the entire process! It was refreshing! Keep up the great work! - Amy - LACEY, WA

I had an amazing experience with Brandy Nelms and her team. They were professional, communicative and amazing at their handling of my re-finance. I appreciate all that they did for me. - Jennifer - SHELTON, WA

I did not have to do much. Just email what was asked, click when asked, and sign. - Dustin - CENTRALIA, WA

Brandy and her team were so responsive, and worked well with us, as well as our real estate agent. - Doreen - Elma, WA

Brandy and team were friendly, knowledgeable, communicative, and responsive. With COVID, I couldn’t go into the office to sign paperwork and go over my questions. But Brandy were great at guiding me through the process over email and phone. They were very responsive, and put me at ease during the nerve-wracking process of buying a home. I highly recommend their mortgage lending services! - Leala - Olympia, WA

I was very happy with the service I received from Brandy and her team at Caliber. They were extremely responsive and kept me updated throughout the entire process. I would highly recommend Brandy and her team. - Josef - Tumwater, WA

Brandy and her team were so amazing. I was really dreading the process of buying a home after everyone told us stories about their experiences. The Caliber team made the process so simple though. The team is highly communicative and knowledgeable and never made us feel bad for asking questions. I will absolutely be recommending my family and friends to Caliber! - Erica - Belfair, WA

I've heard horror stories about the home buying process but working with the Caliber team was easy and painless. When we had questions they were answered quickly and concisely. Will definitely recommend to friends and family! - Marc - Belfair, WA

So quick to respond and so helpful in answering all my questions. So informative and gave all the information so I could make an informed decision on everything. - Autumn - OLYMPIA, WA

Brandy and her team mate Amanda were on top of my process every step pf the way and constantly kept an eye on rates and costs to save me money, save me time and save me confusion. Top notch communication and service. - Susan - OLYMPIA, WA

Timely, informed communication as well as courteous and thoughtful employees, we had an excellent experience, thank you for your expertise! - Daniel - OLYMPIA, WA

It was nice working with Brandy’s team, they are very easy to get ahold of and answered any questions I had. The electronic document signing was very convenient. I could do it quickly on my phone at home or at work. - David - OLYMPIA, WA

This is our 3rd mortgage and by far the most professional and least stressful. Amanda and her team communicated each week and came through with all of their promises on time despite the challenges of the COVID pandemic. Will definitely shout from the roof tops. What a great company. Thank You - Betty - OLYMPIA, WA