She took the time to answer our questions and break down the process. Communication was great! - Benjamin - Yelm, WA
06/25/2022

Great communication and explanation of the process and what it would look like and mean. Responded quickly - Emily - Shelton, WA
06/17/2022

Everyone was very responsive as I had to do multiple offers in this market and then they helped when things came up in underwriting - Tania - Olympia, WA
06/16/2022

Everyone was so kind and communication was so good! - Michelle - Olympia, WA
06/10/2022

There was consistent communication throughout the process. We bought at the top of our price range and the quick response with estimates on cash to close and monthly payments allowed us to be competitive in the offer process - John - Shelton, WA
06/03/2022

Hope Buck made it great! - Debra - Tumwater, WA
05/24/2022

Professional and efficient - Victoria - YELM, WA
05/15/2022

Worked really hard and made it all come together faster than we could have hoped! - Cris - Seattle, WA
05/13/2022

Thanks, Brandy! - Heidi - Olympia, WA
05/12/2022

THEY EXPLAINED EVERYTHING AS WE WENT ALONG THE PROCESS. I WAS VERY IMPRESSED WITH THEIR CUSTOMER SERVICE. - Victoria - Olympia, WA
05/11/2022

Frequent and continuous communication and responsiveness when we needed questions answered. A joy to work with! Thank you Team Nelms! - Tess - Tumwater, WA
04/30/2022

From initial application interview with Brandy until our new home was funded was a very quick process. They were able to work with my unique employment situation, which I thought may have been a huge hurtle, but to them it was barely a bump in the road. The entire team’s communication was amazing and they all made this experience feel like it mattered as if they themselves were purchasing this home. Thanks again to Brandy and the entire Nelms Team! - Brian - Tenino, WA
04/30/2022

Communication at every step. - Lenna - Union, WA
04/25/2022

As an extremely type A person, I really appreciated the prompt responses to my questions. - Grace - Olympia, WA
04/25/2022

Amanda and Alexis were amazing through the entire process, answering all of my questions no matter how big or small and they worked to get everything done before my surgery date so I had one less thing to worry about! - Angela - Olympia, WA
04/23/2022

As a first time home buyer I was anxious and had many questions which were easily and kindly answered. Also very fast response time! - Julia - Centralia, WA
04/20/2022

Expectations were clear and our goals were met, thanks for all the great help. - Zachary - Olympia, WA
04/02/2022

Communication was great, everyone was extremely helpful throughout the process. Thank you! - Nichole - Tumwater, WA
04/01/2022

I needed to process my loan quickly. She made it easy and I was able to close in time. Great Service! - Shelly - MONTESANO, WA
03/31/2022

Brandy's team is very responsive, friendly, and informative. - Kendra - Olympia, WA
03/30/2022

your team worked hard to get our house to get funding and close quickly, thanks ! - Kathleen - Hoodsport, WA
03/25/2022

Alexis was so prompt and helpful and friendly it was so easy to work with her. Everything went very smooth with no surprises. - Brandle - Olympia, WA
03/22/2022

They were fast - get things done on time as they say and keep us updated on every step of the process . Thank You so much - Max - McCleary, WA
03/21/2022

I loved that everyone was welcoming and worked with our realtor so smoothly. - Jacob - Olympia, WA
03/20/2022

Brandy and the team did a great job really helped us understand the home buying process etter - Mitchell - Yelm, WA
03/18/2022

Brandy and the team did a great job really helped us understand the home buying process etter - Mitchell - Yelm, WA
03/18/2022

This is the second home we've purchased with your group and I honestly wouldn't use anyone else. My favorite thing that you all do is give me a complete list of everything I need in the beginning. That might seem simple, but not everyone does it. Anyway, it's been a pleasure and thanks for everything! - Courtney - Portland, OR
03/16/2022

Brandy and her team were polite, prompt, and very knowledgeable about helping us get our loan. They were quick to respond to any questions we had. A pleasure to work with. Thank you all so much! - Britney - Olympia, WA
03/15/2022

I felt Informed, and my questions were always answered. And it happened fast, which helped me a lot. - James - Tumwater, WA
03/15/2022

The communication was exceptional and the whole process was quite easy! Everyone was so nice and responsive! - Heather - Olympia, WA
03/13/2022

Brandy and her team guided us through every step of our home purchase with expertise. Everything went smoothly. It's so good to work with people we can trust. - Amy - Kalama, WA
03/08/2022

You and your entire staff never let us go more than seeming minutes with unanswered questions. And accommodated our changing circumstances promptly and smoothly. The entire process was handled with total professionalism and knowledgeable, kind support. We never felt rushed or cajoled or like we were being sold something and had all the room and information needed to make this decision to borrow funds through your agency with confidence. Thank you all for a job well done! - Candace - Olympia, WA
03/02/2022

Someone was always available to answer questions no matter how big or small or silly they may have been. - Kellie - Montesano, WA
02/25/2022

good communication,friendly,efficient. - Judith - Lacey, WA
02/16/2022

This is my 5th or 6th transaction with this lender. Nothing less then extraordinary service each and every time! - Matthew - Graham, WA
02/14/2022

This is my 5th or 6th transaction with this lender. Nothing less then extraordinary service each and every time! - Matthew - Graham, WA
02/14/2022

The people we worked with are fantastic! - Kevin - Rochester, WA
02/12/2022

The people we worked with are fantastic! - Kevin - Rochester, WA
02/12/2022

Excellent communication!! - Hannah - Olympia, WA
02/12/2022

Fast and easy service! - Karoline - Rochester, WA
02/08/2022

Fast and easy service! - Karoline - Rochester, WA
02/08/2022

All of the women on Brandy Nelms team were amazing! Very hard working and great to work with! Thank you so much team Nelms!!! Marshall and Jennifer Cox - Marshall - Rochester, WA
01/27/2022

Caliber is a great company and Brandy was so helpful and on top of everything every step of the way! I definitely felt I was in good hands and it made the stresses of buying a home so much less stressful! Thank you Brandy!!! - Holly - Raymond, WA
01/27/2022

Very professional and friendly. From beginning to end the experience was efficient and easy. Would definitely work with them again in the future if the opportunity was presented. - Travis - Olympia, WA
01/26/2022

Amanda and Courtney made our refinance process so easy! They communicate quickly and often and always had answers to our questions. Their customer service is stellar! Thanks for taking care of us. - Lindsey - Olympia, WA
01/21/2022

My refinancing process went so smooth. I had any question I had answered very promptly. Even when I didn’t even expect and answer right away due to the Holiday. I got one anyway. It was amazing. Everyone is always eager to clarify any confusion I had through any step of the process. I’m very impressed. Thank you so much for all your help. Both with my original loan and now my refinancing. - Kendra - Kent, WA
01/20/2022

Personable, responsive, informative, and made the process as easy as possible. - Scott - Seattle, WA
01/13/2022

The process was transparent, easy to understand, and the team kept us informed along the way. - Jessica - Olympia, WA
01/13/2022

The process was transparent, easy to understand, and the team kept us informed along the way. - Jessica - Olympia, WA
01/13/2022

The whole process was made easy and enjoyable by this team! - Adrienne - Mccleary, WA
01/12/2022

This is my second time working with Brandy Nelms and her team.. and I’ll do it again! Easy to work with. Easy to get ahold of. Very pleasant and kind. Extremely informative. - Bryan - Rochester, WA
01/11/2022

This is my second time working with Brandy Nelms and her team.. and I’ll do it again! Easy to work with. Easy to get ahold of. Very pleasant and kind. Extremely informative. - Bryan - Rochester, WA
01/11/2022

Responsive, friendly, and knowledgeable! - Alice - Portland, OR
01/10/2022

Quick email responses - Ryan - Olympia, WA
01/10/2022

Fantastic communication, and so helpful with the entire process with weekly updates and help thru every step of the process - Payton - SHELTON, WA
01/02/2022

We tried to get a refinance through an online source, huge mistake. Soo many phone calls from so many different brokers. Spent a weeks reviewing each source that called. We were extremely disappointed in their customers service. 90% of the dozens of brokers we researched had poor yelp reviews, and all had the same will not contact me back theme after closing. We were exhausted from the looking at people whom obviously are not here for their customers. Then Sara said why don't we use who we brokered the house through originally. Turned out to be soo much easier, and local. It was a complete pleasure how easy they made the experience, how at home during the holidays it felt, and the kindness Brandy, Amanda, and their firm showed to our family. From the deepest blessing of our hearts we are proud to have you in our family, May your new year be blessed and full of positives. Thank you soo much Brandy, Amanda, and all the rest of the people whom worked with them. The Petty Family - Curtis - Tenino, WA
01/01/2022

From when we were in the process of buying our home they were there to help with all or questions through the whole process, to now when we refinanced our home they made the whole thing so easy for us. They are such a great team to work with. - Sara - Tenino, WA
01/01/2022

Honestly don’t have enough superlatives to describe the level of service you provided. Over and above any of the other home loans I’ve experienced. You were knowledgeable, prompt, responsive and very pleasant in dealing with us at all times. Very transparent in all communication and questions. Thank you! - Margaret - Olympia, WA
12/28/2021

Knowledge and willingness to help out when things got sticky - David - Montesano, WA
12/28/2021

Very friendly and willing to answer questions. Also kept up things needed in order to close efficiently. - Jeramy - Shelton, WA
11/28/2021

The whole team was helpful and responsive! - Joshua - OLYMPIA, WA
10/24/2021

Brandy and her team are amazing! They were on top of communication and ahead of time for delivery of documents to escrow. I honestly couldn’t be happier with the product and service I was provided. With a decision as important as THE MOST MONEY YOU WILL LIKLEY SPEND IN YOUR LIFE, I think folks need to consider, I need to go with someone I can trust who is knowledgeable, who can get the job done and do it well. I knew I could trust my choice, and remained confident start to finish. I can confidently recommend Brandy and her team to take care of my friends and family and their important home financing needs. - Janine - Olympia, WA
10/22/2021

Amanda Walker lead us through the process with precision and knowledge. She was exceptionally attententive and compassionate to our situation. - James - OLYMPIA, WA
10/02/2021

Wonderful people to work with! Very responsive and helpful! - Maryam - Olympia, WA
09/29/2021