The team was very informative and made the whole process very easy. - Rhonda - OLYMPIA, WA

Fast and easy! - Jason - SHELTON, WA

A++ service - Michael - OLYMPIA, WA

Friendly and helpful! - Josh - Olympia, WA

Their level of communication is phenomenal! They are always available to answer any and all questions. Buying a home or refinancing a home can be very confusing but they make the process super easy and simple, and you always know they have your best interest at heart. - Kyleigh - ELMA, WA

Working with this team was great! They helped us along the way answer questions and always responded within a few hours of sending any email. I would recommend them to anyone. - Sara - Rochester, WA

Great refinancing experience. Clear, quick communication back and forth helped us move through this process without a lot of fuss- even with COVID-19 rules and restrictions in place. I only had to leave my house to sign at closing. Everything else was done electronically. Super convenient. - Jocelyn - OLYMPIA, WA

- Zachary - Tumwater, WA

Caliber is the best! They have awesome customer service and great communication with their clients. I always knew what was happening because of email updates. They were always quick to respond with any questions I had also. I have and always will refer anyone to them! - April - OLYMPIA, WA

Brandy and Amanda responded quickly and made themselves available to any questions or clarifications that we needed. The team does a great job handling the heavy work and made it easy for us to focus on shopping for a home. We often ask them for a breakdown of "what our mortgage would look like if.." and they always sent us an easy-to-read estimate for everything we'd want to know. I've already recommended them to a number of friends looking for a lender. 10/10 would recommend! - Ana - Tumwater, WA

I would truly recommend friends and family to Brandy and her team. They are all so helpful and kind. Able to answer questions about any concerns me or my boyfriend had. Love them and if we ever go to buy a second home, I will definitely be coming back to Brandy and her team! - Ruby - Tenino, WA

Brandy and team Nelms were really helpful with every step of the process. - Zack - Olympia, WA

Brandy and her team make the entire mortgage/re-fi process seem effortless. Stellar communication, explains the whys and how’s of each step and does so with patience. I would (and have) recommended them to friends who are looking to buy or refinance. I would use them again without hesitation. - Paul - TENINO, WA

Communication was frequent and helpful. Made the process go very smoothly! - Gordon - OLYMPIA, WA

Easy to work with and responsive to any concerns or questions I had throughout the process. - Kasey - OLYMPIA, WA

We felt very supported during the whole process! Every interaction was positive and super friendly! Thank you! - Michael - Centralia, WA

Brandy and her team are incredibly responsive and were on top of everything. This really helped reduce our stress during a very stressful process and we are so thankful for their help! - Nicole - Olympia, WA

Always available and always answer any questions :) They all make things super easy - Amanda - OLYMPIA, WA

Brandy made it happen for us, and made it easy! - Michael - OLYMPIA, WA

I’ve had great experiences working with this team. Amanda Walker is the best and very helpful with any assistance that is needed. I will always use this team for any home purchase or refinance. - Nicole - OLYMPIA, WA

Very helpful and kept me informed the entire process. - Cynthia - OCEAN SHORES, WA

This was my first experience buying a home and getting a mortgage, and Brandy and her team made the process so much easier for me. They answered any questions I had (and I had many!) and were incredibly supportive and helpful. - Rachel - Olympia, WA

Brandy and her team are unstoppable. They really do work for their clients and are strict when it comes to adhering to the law. I’m grateful for their communication and support through both my first home purchase and my refinance! - Sarah - SHELTON, WA

Brandy and both Amanda Walker and Amanda Keith were very prompt in their responses and very personable. It was my second time purchasing a home and the experience they provided felt like I was never out of the loop. I am very thankful we went with Caliber Home Loans. Thank you ladies! - Jennifer - Olympia, WA

I couldn't be more pleased with Brandy and her assistant Alexis! They explained everything every step of the way since I have never been through this process. The speed at which they both work was so so fast which was very helpful for my circumstances. I am so grateful I was referred to her! Thank you again for all your help we are so appreciative! - Hannah - OLYMPIA, WA

Great experience again. I will continue to work with Brandy and her team for any mortgage needs. - Nicole - CENTRALIA, WA

Brandy’s team was very helpful walking me through the refi process and they always got back to me quickly with any questions I had. If they taught a class in customer service, I would recommend that too 😊 - Paul - OLYMPIA, WA

They helped me throughout the process and kept me aware of every step along the way. They helped secure my interest rate as we had to extend our closing date too which was very helpful! - Stuart - Olympia, WA

Very responsive. Made the process simple and quick. - Michael - Olympia, WA

Fast and easy! Amanda took care of everything and kept us informed along the way! - Chad - MCCLEARY, WA

Competitive rates with great service. We were kept in the loop from start to finish. - Paul - Lacey, WA

We truly appreciated them keeping touch with updates and they answered the phone whenever we called. Wonderful service. - George - SHELTON, WA

Thanks for help! - Dashiell - University Place, WA

There was a fairly minor mistake on our initial loan and after living in the house for nearly 6 months Brandy reached out and offered us a cost free refinance (rather then them buying back the loan). It was a little tedious to do all the paperwork again but Caliber paid for everything and we got locked in at a lower rate, it knocked $170 off the cost of our mortgage! Brandy handled everything so quickly and smoothly and just as before she answered all my questions very quickly. Thank you! - Anne - SHELTON, WA

👍👍 - Bailey - Lacey, WA

This team quickly answered all of our questions and provided weekly updates on the status of our loan. Before putting an offer on a house, they sent us different monthly payment scenarios based on home cost and down payment amounts. We appreciated all of the little things such as the two examples I gave. - Jodi - Tumwater, WA

Simple and easy to work with. Everything went quickly as it could. - Nathan - Tumwater, WA

Friendly, conscientious, communicative! - Claude - Olympia, WA

The Team was amazing, Amanda went above and beyond every day to make this happen for us. She showed grace, compasion, knowledge, professionalism, understanding, concern, motivation and most of all Patience. I will highly recommend you to all of our friends. Thank you again for making this happen. - Duane - Chehalis, WA

Brandy Nelms and her team handled the refinance of our home very efficiently, kept us informed of the progress and helped us achieve our goal to reduce our house payment. We completely recommend Brandy and Caliber Home Loans to anyone considering a loan or refinance of an existing loan. - Terry - OLYMPIA, WA

Brandy and her team (Amanda) made everything easy. They kept me informed, so I always knew exactly what I needed to do for each step which was really nice. They explained the process at the beginning, so there were no big surprises really. I appreciate all their help and will be looking forward to doing business in the future. - Daniel - ELMA, WA

Brandy and her team are excellent at communicating loan options, urgencies, and thoughtful suggestions. We appreciate their careful eye in making sure their clients are supported and knowledgeable. We love this team! - Hallie - Union, WA

Brandy and her team were very communicative and friendly through the entire experience. Brandy had an amazing staff that checked in weekly to let me know our progress. Alexis put up with my one million questions and quelled all my fears. They have not only been professional, but have become friends. Thank you Brandy, Alexis and everyone who helped me buy my home! You are forever appreciated! - Jina - Tenino, WA

You all were so helpful and made a stressful process less stressful! - Cassandra - Shelton, WA

They were very helpful at all stages in this process and provided pertinent information as well as supplemental information in a timely manner. They responded to all of our questions and concerns promptly. They were happy to lead us through this process with great communication and professionalism. We are extremely grateful for the services provided and would be pleased to do business together again in the future. - Dominique - Graham, WA

As first time home buyers we had no idea what was all involved with the mortgage process. Brandy and her team were excellent. They were prompt and informative with every thing and we couldn't have asked for a better group to help us with our new page in our life. Thank you for all you did for us! - Kico - Tumwater, WA

Brandy and her team made the refinancing process a breeze! - Robert - Lacey, WA

Great communication. All done with no need to go to the office. - Rafal - Olympia, WA

You all worked very efficient and helped with any questions I asked. - Leland - Olympia, WA

I have never had such a smooth, simple home loan transaction in my 30 years of home buying! - Denise - Olympia, WA

Great team! Made the whole process easy!!! - Clint - Union, WA

They are an "on the ball" team. They were extremely communicative and fast with their email responses. Brandy and her team made sure everything was in order to make sure we had a smooth experience purchasing our home. I really appreciated the weekly updates that they would send out. Zero complaints, we highly recommend them! - Henry - Olympia, WA

It was easy because Amanda emailed specifically what we needed to send in. - Lynn - OLYMPIA, WA

We felt very informed and taken care of right out of the gate! We felt very welcome in our venture, and we never felt alone in what can be a very overwhelming and unnerving experience. We were educated in what to do, and not to do all along the way, it felt like someone holding your hand! I would highly recommend them to anyone !!! Thank you Caliber crew!!! - Anita - Cinebar, WA

Caliber Loans is amazing! They made the whole process completely effortless! Calling or emailing or texting was never a problem. They answered each one quickly. They made you feel like you were the only person they were dealing with. I would recommend this loan company to anyone who is looking to buy for the first time or refinance. You won't regret it. They will treat you like you are the only customer they have. - Diane - OLYMPIA, WA

It Great, our application easily approved. - Noel - Olympia, WA

Brandy was really good when I bought my house so I tracked her down and went with her once again. Her team has always been great. - DEBORAH - Lacey, WA

Amanda was on top of everything. She is AMAZING! - Brad - Olympia, WA

always updated - Marife - Olympia, WA

Superior service, friendly and responsive. - Gary - OLYMPIA, WA

Amanda was amazing and kept us updated all along the way. - Tamara - OLYMPIA, WA

We really appreciate the fast responses and overall level of communication we received. - Candice - Olympia, WA

Quick friendly responses and regular updates from a stellar team that really knows it’s business! - James - Olympia, WA

The galas in the Olympia office are great. Good communication, fast service. It was a breeze. - Nathan - Olympia, WA

Great and timely service. Brandy was great as she made sure we can get the best possible rate for our refi. We were kept updated through the process and they followed up with us if we missed any documents moving forward. Thank you caliber for a great experience. - Edward - OLYMPIA, WA

Brandy and her team are absolute rockstars. Their efforts helped us secure a jumbo loan on a tricky transaction where we had to remove the sale of property contingency on our existing home and carry two loans in the interim. Communication was outstanding. Brandy and her team deserve many kudos! - Jonathan - Olympia, WA

Clear tiered financial breakdowns. Great overall support. - Tyeson - Yelm, WA

Brandi and everyone at Caliber Loans was just wonderful! Super fast on communication! - Kory - Chehalis, WA

The communication was very thorough and timely. - Callie - Tumwater, WA

They were always happy to help with whatever questions I had and they never seemed irritated at the many questions. - Cody - Centralia, WA

Customer service is priceless, especially when it comes to one of the biggest purchases we will make in our lifetime. Thanks again! - Benjamin - OLYMPIA, WA

Everyone that I spoke with with caliber was very helpful always gave me updates on my loan. It was a very pleasant experience. Thank you very much ladies! - Meghan - Shelton, WA

I had a great experience with Caliber home loan and recommend her as a wonderful partner to perchance your house. - Jeena - Lacey, WA

Great people, great service! - Mark - ROCHESTER, WA

Brandy and her team were always quick to reply to my emails and phone calls and were next level in their customer service. They made our lending experience so painless and easy to manage. I have already recommended her to others and will continue to do so. - Paul - Tumwater, WA

Brandy was very responsive, organized, and made the entire loan process easy! She was very friendly and I enjoyed working with her and her team. - Alice - Olympia, WA

Brandy and Amanda were very efficient and responsive and kept our loan on track to close on time. Brandy would respond quickly to my early morning emails, which is amazing, wasn't expecting a response until normal working hours. Amanda really went the extra mile with her follow up on our appraisal, which was delayed, but we managed to receive it in time to meet our close date. Brandy Nelms team is a great asset to Caliber. Caliber is fortunate to have them. - Edward - Bellingham, WA

Amanda was great to work with and always got back to me real quick! - Ryan - Rochester, WA

Brandy is a wonderful person to work with. She is prompt and easy to talk to. I appreciate all that she has done. - H - ROCHESTER, WA

Having worked with several mortgage companies in the past, I can confidently say that Brandy and her team are top notch, and truly the best at what they do. I was so impressed with how seamless and smooth our loan process was, and can attribute that experience to their high level of professionalism, excellent communication, and super efficiency. Thank you so much Brandy, and Amanda for making our home buying experience a joy! - John - Shelton, WA

Everything was completed electronically, and communication was clear and consistent. Everything went according to plan every step of the way. Can’t ask for more than that. Thanks, Haley - Haley - OLYMPIA, WA

Very easy to communicate, folks answered all our questions as first time home buyers we had a lot! - Samantha - Tumwater, WA

Considering there was no face to face contact with Brandy because of covid-19, all went smoothly. Kept us informed during our refinancing process, and quick response to our emails. - Dawn - OLYMPIA, WA

I want to thank Brandy and Amanda at Caliber Home Loans. They both are very helpful and took the time and patience to answer all of our questions. We had a few obstacles to jump over and they worked very hard to get everything finished on time. Excellent customer service and will definitely be referring them to anyone we know! Thank you! - Sheena - OLYMPIA, WA

. - Heather - Olympia, WA

Brandy and her team were helpful and supportive, answered all my questions and I could practically everything online which was a huge help! - Whitney - OLYMPIA, WA

- Daniel - Olympia, WA

She always got back to me quickly and everything was nice and easy. - Nevin - OLYMPIA, WA

It was simply a wonderful experience thank you very much!!!! - Frank - Olympia, WA

We were so grateful for the constant communication. We received some documentation that was incorrect and when I reached out about it, it was remedied right away. We are very grateful for brandy answering all of our little questions too! - Haley - OLYMPIA, WA

Brandy and her team are so nice to work with. They responded to our questions quickly, kept us on track, and gave us frequent updates on our closing. A very professional team with great customer service! - Lynn - OLYMPIA, WA

. - Tracey - OLYMPIA, WA

Brandy and Amanda did a great job for us. Good communication through email and phone. Finished on time or before and an overall great experience. Thanks! - Michael - OLYMPIA, WA

This is the second time we have used Brandy for our home loan needs! She was as fantastic as the first time. We also really enjoyed doing business Amanda Walker and thank her and Brandy tremendously for keeping us informed and making this process as smooth as possible! - Manuela - RAINIER, WA

Brandy and Amanda are awesome! Great customer service, responsive, very efficient and always accurate. They are a pleasure to work with! - Marian - OLYMPIA, WA

Brandy and her team were fantastic. They helped us understand the process and kept us very informed for our options and financial situation. - Mariah - Olympia, WA

I really appreciated the weekly communications and updates to let us know where things were at. Also liked how you provided at my request, a comparison of how much we save from the choices of loans. Helped me be better informed about my decisions. Thank you! - Nicholas - LACEY, WA

Brandy is very detailed and communicates very well. This made the whole process run very smooth. - Adam - RAINIER, WA

Thanks, Brandy. - Timothy - Olympia, WA

The process was easy, and Brandy kept us updated on what was happening with the process. - Corrie - Olympia, WA

I was a first time home buyer. Brandy and Amanda made the entire process a breeze and walked me through every step. I highly recommend them. - Andrew - Algona, WA

Very helpful and informative throughout the process. - Dennis - OLYMPIA, WA

Communication was clear, effective and timely. Overall, great customer service - Kelly - Lacey, WA

Friendly, efficient, professional. Very nice to work with entire staff. - Sharon - Deer Park, WA

Caliber is very fast and responsive. if i had any issue i would email them and they would email me back within minutes. they were great to work with. I would recommend Caliber to all my friends and family who are trying to buy a house. - Megan - TOLEDO, WA

Amanda and Brandy were always available to answer my questions, and very friendly! Although covid-19 prevented us from meeting in person, I still felt like they provided a personal touch and felt like part of my team. - Amanda - Shelton, WA

Brandy and her team were. Very responsive to my needs and concerns as we went through the process together. - Jerrold - Olympia, WA

Team Nelms has been outstanding and very responsive throughout our purchase and subsequent interest rate refinance process! Good job Team Nelms! - Dennis - LACEY, WA

Very good and answered all my questions . - Sophal - OLYMPIA, WA

Great communication. Great service. Great flexibility. Great coordination with other service providers. Brandy and her team made this a very smooth process from loan application to closing. - Micah - Olympia, WA

Even during the time of COVID-19 and changes in face to face contact, we had so much personal, supportive interaction with Brandy and her team! They were always readily available by phone and email. I never felt like any of my questions were brushed off or too small to receive a quick answer. Though buying our home was stressful, it was made a less stressful experience because of Brandy and her team! - Tina - Tumwater, WA

Brandy and Amanda were amazing and so helpful every step of the way! Thank you! - Gina - Olympia, WA