Amanda answered all questions and was very helpful - Roy - Olympia, WA

Caliber Home Loans made refinancing our home painless and stress free. They were timely, efficient and on top of everything, not to mention cordial and responsive. Thanks for taking great care of us! - Kathlyn - Olympia, WA

Clear and consistent communication, pleasant attitude, helpfulness. In general, I always knew what to expect. - Lani - Olympia, WA

Amanda was amazing to work with. From the beginning of the process when we were just starting to think about buying a house and wanted to know what we could afford and what steps we needed to take to get our finances ready all the way through closing and after closing, she was so helpful and quickly responded to all of our questions. She made the process feel so smooth and easy. I cannot say enough good things about Amanda and will definitely work with her for any future needs - Ashley - TENINO, WA

Amanda was very knowledgeable and made everything easy to understand. She was extremely helpful throughout the entire process and went above and beyond for us. I really can't say enough positive things about the service we received. Definitely an experience I would (and will) recommend to any family and friends. - Coleton - TENINO, WA

The Caliber team kept us well informed of all document needs and of the status as the process as it went forward over several weeks. The outcome was a great interest rate on our refi. and at a reasonable cost. - Steven - Olympia, WA

Brandy and her Team provided the best of the very best service in the industry. Above and beyond customer survice and attention to details throughout the entire transaction! Professional, great problemsolvers, timely, and super freindly to work with. A "can do" attitude" was refreshing and assuring. I wouldn't hesitiate to recommend Brandy Nelms and Amanda Walker to anyone. Brandy and Team Nelms made the loan process pleasant and with ease. - Barbara - Olympia, WA

A a Real Estate Agent we work with a lot of different lenders. We were so pleased to work with Brandy and Team Nelms on our own home purchase. They were super responsive and consultative and were always personable. Amanda Keith was outstanding managing the many details of the application and working with the underwriters and she was always willing to provide useful guidance. I highly recommend Brandy Nelms and the Caliber Home Loans team here in Olympia, WA. - Geoffrey - Olympia, WA

Brandy and her entire team were great to work with! They were extremely knowledgeable and have excellent customer care. I would definitely work with them again! - Julie - Tumwater, WA

Caliber has a great team that is dedicated and hard working. They really make you feel like they genuinely want you to have the best possible rates and lowest payments. I highly recommend Caliber Home Loans! - Paul - Olympia, WA

Great customer service! Easy to work with and very helpful. Painless refinance experience! - Ronna - OLYMPIA, WA

Brandy and Amanda were amazing! Responsive, informative and delightful to work with! - Christine - Olympia, WA

Great communication from everyone. Everything is easy and done in a timely manner. Great team to work with! - Mollie - Lacey, WA

This team is awesome, everyone did a great job and it went smooth and closed earlier than I thought it would. They kept me up to date on the transaction and I would highly recommend this team. - John - LACEY, WA

Weekly updates. Prompt responses to questions and other email. Clear timelines and expectations. Clear and helpful information about how to determine whether refinancing is a wise decision for us. Quick process. - Merinda - OLYMPIA, WA

Even with COVID restrictions, everything went smoothly and on time. Most communication was done online and documents were signed online as well. I got updates in a timely manner and we closed within 45 days like she said we would. - Scott - Tumwater, WA

The whole team was helpful and thoughtful, and extremely efficient! Because of them we were able to close on our new home earlier than expected. It was a great experience overall. - Kristian - Lacey, WA

Brandy and her team are wonderful! They are quick to respond, they check in weekly during the waiting time, and even give out their cell phones to reach them quickly if needed. We have used them for two homes now, and will ALWAYS recommend them to anyone looking for a loan team. - Frank - Shelton, WA

The team was nice, attentive, and professional from start to finish. They responded quickly to any questions and made the loan process stress free! - Christiana - Lacey, WA

I appreciate quick responses with no nonsense. The team is caring and professional. I was not treated like a number. Working with these women is the best! - Natalie - Olympia, WA

No hassle. Good communication. Online documents are easy to sign. Very kind people - Timothy - Port Orchard, WA

Brandy and her team are fantastic to work with, any question or problem is easily explained and/or solved immediately. Thankyou!!! - Alan - TACOMA, WA

Service was extremely friendly, fast and efficient. We were able to close on our home early because everything was processed so quickly. Everyone was wonderful to work with! - Natalie - Olympia, WA

Brandy’s team was available 7 days a week with any questions I had. They were willing to explain any process to me and were alway upfront with numbers. They provided a lending experience that truly put my needs first and made me feel supported during what is usually such a stressful time! Thank you Team Nelms! - Janice - Olympia, WA

Brandy and her team are amazing! I always refer my clients to her, and just used them myself for refinances! My husband and I weren’t sure what refinancing a rental property and our home at the same time would be like. This team made it seamless and effortless. The communication is often and thorough. We weren’t stressed, nor did we ever feel like we didn’t know what was going on. We are thrilled with the process and now even more than ever I can refer people with the highest of confidence! - Abigail - Olympia, WA

I worked with Brandy & Amanda for my home loan. These two women went above and beyond to help me through this very stressful event. Not only did they assist in my understanding of the timeline and policy they lended me their wishes during the loss of many family members and the COVID pandemic. I felt like I could breath easier having them by my side through this process. If there was an award for the best of the best, these two woman should receive it! Thank you from my home to yours. - Melissa - Mccleary, WA

Prompt responses to questions and concerns. Great communication! And follow up with us if we forgot to sign something. We really appreciated that! - Kerry - CHEHALIS, WA

The communication and attention to us. - Wendy - LACEY, WA

Wonderful experience- super easy and incredibly fast - Erin - OLYMPIA, WA

Brandy and her team have facilitated 4 different deals for me now and always takes the best care of my people and I. - Matthew - Graham, WA

It was so easy - Stephanie - OLYMPIA, WA

Great communication and clarification of any and all inquiries - Aaron - OLYMPIA, WA

Everything about the loan process was smooth, professional and friendly. Working with Brandy and her teams was great! - Timothy - Olympia, WA

Brandy and her team is the absolute best! She was with different mortgage company and we left that place to follow her where she went! I would never go anywhere else for our home loans! Absolute best! 20 plus stars! Hands down!! - Christina - TACOMA, WA

Everything was very simple to understand and the process was very smooth. - Nora - Lacey, WA

Brandy and Amanda are amazing! I highly recommend! - Robert - OLYMPIA, WA

Great communication! - Robecca - SHELTON, WA

Constant communication and updates, worked with us and went out of their way to ensure it was a quick and timely process. Will never go through anyone else again. - Daralyn - Lacey, WA

Brandy and her team are amazing! - Christopher - OLYMPIA, WA

My spouse and I originally financed our home with Caliber Home Loans and more recently refinanced with Caliber. In both instances Brandy and her team were exceptional. They are all-around excellent in their customer service, area of expertise, and very fast response rates. They go above and beyond even our high expectations! - Alexis

Brandy and her team walked me through the whole process and made things feel less stressful. Thank you so much! - Olivia - Lacey, WA

Brandy and Amanda have been great all along the way. Very efficient and helpful! - Debra - OLYMPIA, WA

Hello, this is the 3rd time I've had Brandy and her team work on my mortgages. The first 2 were for me. This one was for my mom. I think that's the highest compliment I can pay to Brandy and her team. From the minute my mom wanted to refinance, I immediately called Brandy and her team. I worked with Amanda and she was amazing from start to finish. The entire team was able to answer my questions, roll with the changes when we asked. They are the best around and I will always go to them. - Suk - OLYMPIA, WA

The process went so smoothly! Brandy’s office was informative and responsive and kept me updated through the entire process. This was a wonderful experience and I would definitely recommend them to anyone! - Malea - Olympia, WA

Great Experience... Highly recommended!!! - Michael - OLYMPIA, WA

The communication was seamless , we saved money, and feel that Caliber genuinely has our best intrest. We are so grateful for our relationship with them - Grace - OLYMPIA, WA

Brandy and Amanda are the best to work with. They work extremely fast and answer all of my questions in a timely manner. They also helped me lower my monthly payments by refinancing, which was amazing! - Jenevieve - OLYMPIA, WA

Always a great help and quick to answer any questions I may have. - Alex - KENNEWICK, WA

Brandy and her team kept us up to date throughout the entire process! It was refreshing! Keep up the great work! - Amy - LACEY, WA

I had an amazing experience with Brandy Nelms and her team. They were professional, communicative and amazing at their handling of my re-finance. I appreciate all that they did for me. - Jennifer - SHELTON, WA

I did not have to do much. Just email what was asked, click when asked, and sign. - Dustin - CENTRALIA, WA

Brandy and her team were so responsive, and worked well with us, as well as our real estate agent. - Doreen - Elma, WA

Brandy and team were friendly, knowledgeable, communicative, and responsive. With COVID, I couldn’t go into the office to sign paperwork and go over my questions. But Brandy were great at guiding me through the process over email and phone. They were very responsive, and put me at ease during the nerve-wracking process of buying a home. I highly recommend their mortgage lending services! - Leala - Olympia, WA

I was very happy with the service I received from Brandy and her team at Caliber. They were extremely responsive and kept me updated throughout the entire process. I would highly recommend Brandy and her team. - Josef - Tumwater, WA

Brandy and her team were so amazing. I was really dreading the process of buying a home after everyone told us stories about their experiences. The Caliber team made the process so simple though. The team is highly communicative and knowledgeable and never made us feel bad for asking questions. I will absolutely be recommending my family and friends to Caliber! - Erica - Belfair, WA

I've heard horror stories about the home buying process but working with the Caliber team was easy and painless. When we had questions they were answered quickly and concisely. Will definitely recommend to friends and family! - Marc - Belfair, WA

So quick to respond and so helpful in answering all my questions. So informative and gave all the information so I could make an informed decision on everything. - Autumn - OLYMPIA, WA

Brandy and her team mate Amanda were on top of my process every step pf the way and constantly kept an eye on rates and costs to save me money, save me time and save me confusion. Top notch communication and service. - Susan - OLYMPIA, WA

Timely, informed communication as well as courteous and thoughtful employees, we had an excellent experience, thank you for your expertise! - Daniel - OLYMPIA, WA

It was nice working with Brandy’s team, they are very easy to get ahold of and answered any questions I had. The electronic document signing was very convenient. I could do it quickly on my phone at home or at work. - David - OLYMPIA, WA

This is our 3rd mortgage and by far the most professional and least stressful. Amanda and her team communicated each week and came through with all of their promises on time despite the challenges of the COVID pandemic. Will definitely shout from the roof tops. What a great company. Thank You - Betty - OLYMPIA, WA

Brandy and her team made our refinance so easy and stress free, communicating weekly or even daily to keep us up to date about where everything was. I would highly recommend her to anyone looking for assistance with their home. - Bobbilyn - RAYMOND, WA

This was such a great experience to use Caliber and Brandy’s team for our refinance. The weekly updates from Alexis and questions answered promptly really simplified this whole process. Thanks for wonderful customer service! - Kristi - OLYMPIA, WA

The team was very informative and made the whole process very easy. - Rhonda - OLYMPIA, WA

Fast and easy! - Jason - SHELTON, WA

A++ service - Michael - OLYMPIA, WA

Friendly and helpful! - Josh - Olympia, WA

Their level of communication is phenomenal! They are always available to answer any and all questions. Buying a home or refinancing a home can be very confusing but they make the process super easy and simple, and you always know they have your best interest at heart. - Kyleigh - ELMA, WA

Working with this team was great! They helped us along the way answer questions and always responded within a few hours of sending any email. I would recommend them to anyone. - Sara - Rochester, WA

Great refinancing experience. Clear, quick communication back and forth helped us move through this process without a lot of fuss- even with COVID-19 rules and restrictions in place. I only had to leave my house to sign at closing. Everything else was done electronically. Super convenient. - Jocelyn - OLYMPIA, WA

- Zachary - Tumwater, WA

Caliber is the best! They have awesome customer service and great communication with their clients. I always knew what was happening because of email updates. They were always quick to respond with any questions I had also. I have and always will refer anyone to them! - April - OLYMPIA, WA

Brandy and Amanda responded quickly and made themselves available to any questions or clarifications that we needed. The team does a great job handling the heavy work and made it easy for us to focus on shopping for a home. We often ask them for a breakdown of "what our mortgage would look like if.." and they always sent us an easy-to-read estimate for everything we'd want to know. I've already recommended them to a number of friends looking for a lender. 10/10 would recommend! - Ana - Tumwater, WA

I would truly recommend friends and family to Brandy and her team. They are all so helpful and kind. Able to answer questions about any concerns me or my boyfriend had. Love them and if we ever go to buy a second home, I will definitely be coming back to Brandy and her team! - Ruby - Tenino, WA

Brandy and team Nelms were really helpful with every step of the process. - Zack - Olympia, WA

Brandy and her team make the entire mortgage/re-fi process seem effortless. Stellar communication, explains the whys and how’s of each step and does so with patience. I would (and have) recommended them to friends who are looking to buy or refinance. I would use them again without hesitation. - Paul - TENINO, WA

Communication was frequent and helpful. Made the process go very smoothly! - Gordon - OLYMPIA, WA

Easy to work with and responsive to any concerns or questions I had throughout the process. - Kasey - OLYMPIA, WA

We felt very supported during the whole process! Every interaction was positive and super friendly! Thank you! - Michael - Centralia, WA

Brandy and her team are incredibly responsive and were on top of everything. This really helped reduce our stress during a very stressful process and we are so thankful for their help! - Nicole - Olympia, WA

Always available and always answer any questions :) They all make things super easy - Amanda - OLYMPIA, WA

Brandy made it happen for us, and made it easy! - Michael - OLYMPIA, WA

I’ve had great experiences working with this team. Amanda Walker is the best and very helpful with any assistance that is needed. I will always use this team for any home purchase or refinance. - Nicole - OLYMPIA, WA

Very helpful and kept me informed the entire process. - Cynthia - OCEAN SHORES, WA

This was my first experience buying a home and getting a mortgage, and Brandy and her team made the process so much easier for me. They answered any questions I had (and I had many!) and were incredibly supportive and helpful. - Rachel - Olympia, WA

Brandy and her team are unstoppable. They really do work for their clients and are strict when it comes to adhering to the law. I’m grateful for their communication and support through both my first home purchase and my refinance! - Sarah - SHELTON, WA

Brandy and both Amanda Walker and Amanda Keith were very prompt in their responses and very personable. It was my second time purchasing a home and the experience they provided felt like I was never out of the loop. I am very thankful we went with Caliber Home Loans. Thank you ladies! - Jennifer - Olympia, WA

I couldn't be more pleased with Brandy and her assistant Alexis! They explained everything every step of the way since I have never been through this process. The speed at which they both work was so so fast which was very helpful for my circumstances. I am so grateful I was referred to her! Thank you again for all your help we are so appreciative! - Hannah - OLYMPIA, WA

Great experience again. I will continue to work with Brandy and her team for any mortgage needs. - Nicole - CENTRALIA, WA

Brandy’s team was very helpful walking me through the refi process and they always got back to me quickly with any questions I had. If they taught a class in customer service, I would recommend that too 😊 - Paul - OLYMPIA, WA

They helped me throughout the process and kept me aware of every step along the way. They helped secure my interest rate as we had to extend our closing date too which was very helpful! - Stuart - Olympia, WA

Very responsive. Made the process simple and quick. - Michael - Olympia, WA

Fast and easy! Amanda took care of everything and kept us informed along the way! - Chad - MCCLEARY, WA

Competitive rates with great service. We were kept in the loop from start to finish. - Paul - Lacey, WA

We truly appreciated them keeping touch with updates and they answered the phone whenever we called. Wonderful service. - George - SHELTON, WA

Thanks for help! - Dashiell - University Place, WA

There was a fairly minor mistake on our initial loan and after living in the house for nearly 6 months Brandy reached out and offered us a cost free refinance (rather then them buying back the loan). It was a little tedious to do all the paperwork again but Caliber paid for everything and we got locked in at a lower rate, it knocked $170 off the cost of our mortgage! Brandy handled everything so quickly and smoothly and just as before she answered all my questions very quickly. Thank you! - Anne - SHELTON, WA

👍👍 - Bailey - Lacey, WA

This team quickly answered all of our questions and provided weekly updates on the status of our loan. Before putting an offer on a house, they sent us different monthly payment scenarios based on home cost and down payment amounts. We appreciated all of the little things such as the two examples I gave. - Jodi - Tumwater, WA

Simple and easy to work with. Everything went quickly as it could. - Nathan - Tumwater, WA

Friendly, conscientious, communicative! - Claude - Olympia, WA

The Team was amazing, Amanda went above and beyond every day to make this happen for us. She showed grace, compasion, knowledge, professionalism, understanding, concern, motivation and most of all Patience. I will highly recommend you to all of our friends. Thank you again for making this happen. - Duane - Chehalis, WA

Brandy Nelms and her team handled the refinance of our home very efficiently, kept us informed of the progress and helped us achieve our goal to reduce our house payment. We completely recommend Brandy and Caliber Home Loans to anyone considering a loan or refinance of an existing loan. - Terry - OLYMPIA, WA

Brandy and her team (Amanda) made everything easy. They kept me informed, so I always knew exactly what I needed to do for each step which was really nice. They explained the process at the beginning, so there were no big surprises really. I appreciate all their help and will be looking forward to doing business in the future. - Daniel - ELMA, WA

Brandy and her team are excellent at communicating loan options, urgencies, and thoughtful suggestions. We appreciate their careful eye in making sure their clients are supported and knowledgeable. We love this team! - Hallie - Union, WA

Brandy and her team were very communicative and friendly through the entire experience. Brandy had an amazing staff that checked in weekly to let me know our progress. Alexis put up with my one million questions and quelled all my fears. They have not only been professional, but have become friends. Thank you Brandy, Alexis and everyone who helped me buy my home! You are forever appreciated! - Jina - Tenino, WA

You all were so helpful and made a stressful process less stressful! - Cassandra - Shelton, WA

They were very helpful at all stages in this process and provided pertinent information as well as supplemental information in a timely manner. They responded to all of our questions and concerns promptly. They were happy to lead us through this process with great communication and professionalism. We are extremely grateful for the services provided and would be pleased to do business together again in the future. - Dominique - Graham, WA

As first time home buyers we had no idea what was all involved with the mortgage process. Brandy and her team were excellent. They were prompt and informative with every thing and we couldn't have asked for a better group to help us with our new page in our life. Thank you for all you did for us! - Kico - Tumwater, WA

Brandy and her team made the refinancing process a breeze! - Robert - Lacey, WA

Great communication. All done with no need to go to the office. - Rafal - Olympia, WA

You all worked very efficient and helped with any questions I asked. - Leland - Olympia, WA

I have never had such a smooth, simple home loan transaction in my 30 years of home buying! - Denise - Olympia, WA

Great team! Made the whole process easy!!! - Clint - Union, WA

They are an "on the ball" team. They were extremely communicative and fast with their email responses. Brandy and her team made sure everything was in order to make sure we had a smooth experience purchasing our home. I really appreciated the weekly updates that they would send out. Zero complaints, we highly recommend them! - Henry - Olympia, WA

It was easy because Amanda emailed specifically what we needed to send in. - Lynn - OLYMPIA, WA