The consistent effort of Carol on behalf of completing the re-fi process. The continual feedback of expectations and "what will happen next". Kindness, ease of completing the next step. - Neomia - Mukilteo, WA

Carol and Jake were highly responsive. Helped me put together pre-approval letters on the weekend. Once mutual help answer any questions I had and always answered the phone. Thank you! - Nicole - Gig Harbor, WA

Carol is very responsive to any questions we had on the loan process. Carol and the team provided detailed timely communication along with an overall customer service focus. These traits seem to be currently declining overall in the business world and society in general. Therefore, to work with Carol and the Caliber team and have everyone so responsive was a true pleasure. - Robert - North Bend, WA

She was the best! - Ryan - Renton, WA

We received absolutely outstanding service from Carol and her team. It took so much trust for us to waive our financing contingency, and I wouldn’t have taken that risk with anyone else. Carol even contacted the listing broker personally to make sure the sellers knew the strength of our offer and I have no doubt it helped make it an easier decision for them to choose us. Every step of the process was seamless and there was excellent communication from start to finish. Not only were we able to close early, working with Carol and her team was truly the best part of our buying experience and I can’t recommend her highly enough! - Aura - Kirkland, WA

Exceptional service. Very personal attention from Carol and the team. Every step was well communicated. They closed our loan a week earlier than planned. Great team! Thank you! - Justin - Kirkland, WA

A+ Customer Service. - Angela - YAKIMA, WA

Carol is a great communicator and very well organized and always willing to answer questions and explain well. We also like that she is always proactive (a rarity here in the PNW). Thanks again Carol! - James - Gig Harbor, WA

Overall amazing communication and always happy to answer questions and guide us through the process. - Delane - Renton, WA

Carol was very communicative, contacting me along the way to update me on the status of the refinance. She also explained things simply and was available for all of my questions. Carol is very professional, knowledgeable and trustworthy! - Lindsay - Woodinville, WA

Carol is very knowledgeable and communicates every step of the way. She made the refinance process very easy! - Guadalupe - Monroe, WA

Overall communication and support just to help us as first time home buyers understand what's going on was above and beyond what we received when communicating with other lenders. Easy decision to stick with caliber and specifically Carol as they were the most competitive and the most helpful. - JeVon'e - Tacoma, WA

It was an easy, hustle free process. Everyone was so accommodating and helpful. They made it a pleasure instead of a headache. Would recommend Carol and her team to all my friends. - BORKA - Seatac, WA

Carol and her team were incredibly responsive. All follow up was timely and our questions were addressed quickly. It was an extremely pleasant experience. - Lenore - SEATTLE, WA

Carol was very helpful and accessible throughout the loan process - Howard - Issaquah, WA

Everything! Carol was so knowledgeable, professional, kind and patient. Great experience! - Robert - Bellevue, WA

Carol and her team were great through this entire process. - Amy - Covington, WA

Up front information. - Say - Renton, WA

Great communication and made the refinance process very clear and easy! - Kylan - Renton, WA

Carol and her team were always available to answer questions when they arose during our refinancing process. Her knowledge and commitment to making us feel comfortable made us confident that using Caliber Home Loans was the right decision. - Matthew - Snoqualmie, WA

Carol and the team were amazing. From start to finish they made the process of buying my condo seamless. Available any time for questions, super knowledgable, and went above and beyond coordinating with my realtor and the escrow to keep everything on track. Made sure all the costs were clear up front, locked me in at a great rate, even sent little updates and gifts through the mail, it was just a great experience all around. So glad I chose Carol and Caliber. Thank you so much! - Amelia - Kent, WA

We have worked with Carol at Caliber for several years. Always goes above and beyond. - Aaron - BONNEY LAKE, WA

Superior communication and customer service - Allan - Kenmore, WA

When we call she answers the phone! She is willing to answer all of our questions. - James - Auburn, WA

Carol has always made our experience seamless and makes it easy to keep the process moving. - Jacob - Seattle, WA

Carol. She is always patient, professional and knowledgeable. We have worked with her half a dozen times now and she never disappoints. - Carmen - Seattle, WA

Carol is the ultimate professional - intelligent, savvy and prompt. She’s also a great listener which was invaluable for me. Thanks Carol! - Judy - Sumner, WA

Carol was an absolute pleasure to work with. She made things very simple and streamlined. - Ines - Milton, WA