The personal service. - Thomas - Ludlow, MA
05/01/2022

Rick was great throughout this entire experience. He explained every step and made sure I understood everything - Hannah - Dracut, MA
04/28/2022

Rick was great throughout this entire experience. He explained every step and made sure I understood everything - Hannah - Dracut, MA
04/28/2022

Rick was very knowledgeable about VA Loans. My refinance went through easily. - Mary - Winthrop, MA
04/10/2022

Rick was very knowledgeable about VA Loans. My refinance went through easily. - Mary - Winthrop, MA
04/10/2022

Rick, Mary, and Heidi were incredible to work with throughout the refinancing process. They kept me well informed and worked around my busy Navy schedule. The family style atmosphere and personal relationships created among the team cannot be compared to any other mortgage company. My sister has been in the Titling business for over 25 years and she highly recommended this team to me. If you want the best top-knotch group doing your mortgage then I highly recommend this company. Military families needing a mortgage company please search no farther because they specialize in VA loans and look out for your needs. Thank you again Rick, Mary, and Heidi. - Todd - Gales Ferry, CT
04/06/2022

Rick, Mary, and Heidi were incredible to work with throughout the refinancing process. They kept me well informed and worked around my busy Navy schedule. The family style atmosphere and personal relationships created among the team cannot be compared to any other mortgage company. My sister has been in the Titling business for over 25 years and she highly recommended this team to me. If you want the best top-knotch group doing your mortgage then I highly recommend this company. Military families needing a mortgage company please search no farther because they specialize in VA loans and look out for your needs. Thank you again Rick, Mary, and Heidi. - Todd - Gales Ferry, CT
04/06/2022

Mary T. and Heidi M. were fantastic! They went above and beyond to keep me informed at all times. They always answered my queries, no matter what I asked about. These two ladies are incredible! Although the refinancing process might be stressful, they made it seem much less so. I highly recommend them. I've already notified a couple of friends who are considering refinancing and another who is considering purchasing a home. - Sophie - DALLAS, TX
04/05/2022

The whole team was able to reach out to me and contact me on time so I can close at the approximated date. - McGregor - NEW BEDFORD, MA
04/04/2022

The whole team was able to reach out to me and contact me on time so I can close at the approximated date. - McGregor - NEW BEDFORD, MA
04/04/2022

Rick and his team were great. They made this process smooth and easy! - Melanie - Springfield, MA
03/28/2022

Rick and his team were great. They made this process smooth and easy! - Melanie - Springfield, MA
03/28/2022

Rick and his staff were outstanding and knowledgeable in their field especially with VA Loans! They made this process easy and quick! Highly recommended! - Eric - Springfield, MA
03/25/2022

Rick and his staff were outstanding and knowledgeable in their field especially with VA Loans! They made this process easy and quick! Highly recommended! - Eric - Springfield, MA
03/25/2022

Rick’s experience and ability to work through problems made buying a home possible for me. Rick gave key recommendations that made the process a lot easier. - Phillip - New Haven, CT
03/23/2022

Rick’s experience and ability to work through problems made buying a home possible for me. Rick gave key recommendations that made the process a lot easier. - Phillip - New Haven, CT
03/23/2022

Rick (and Mary) were AWESOME! Everything was explained and ran smoothly. They were very friendly and made us feel very well taken care of. I had heard about Rick from other veterans who were buying houses when I was attending NSCC. Everyone had great things to say, to I knew I was in good hands. I was not let down. Thanks Rick (and Mary)! - Caitlin - Wakefield, MA
03/19/2022

Rick (and Mary) were AWESOME! Everything was explained and ran smoothly. They were very friendly and made us feel very well taken care of. I had heard about Rick from other veterans who were buying houses when I was attending NSCC. Everyone had great things to say, to I knew I was in good hands. I was not let down. Thanks Rick (and Mary)! - Caitlin - Wakefield, MA
03/19/2022

Handle account very well pleasant to deal with - David - Gloucester, MA
03/17/2022

Handle account very well pleasant to deal with - David - Gloucester, MA
03/17/2022

He handled a lot of details good communication - CONSTANCE - Gloucester, MA
03/17/2022

He handled a lot of details good communication - CONSTANCE - Gloucester, MA
03/17/2022

Rick, Heidi, and Mary were knowledgeable, professional, courteous, and friendly. Rick was able to get us a 15 year fixed mortgage at a terrific rate. We are thrilled! - Cheryl - SIMSBURY, CT
03/17/2022

Rick, Heidi, and Mary were knowledgeable, professional, courteous, and friendly. Rick was able to get us a 15 year fixed mortgage at a terrific rate. We are thrilled! - Cheryl - SIMSBURY, CT
03/17/2022

Very helpful and answered all questions. - Robert - Wakefield, MA
03/15/2022

I decided with my wife that we needed to buy a home on 12/16/21. I am a US Navy veteran and was put in contacted with Rick through the local VA people in Gloucester Ma. He was very positive and eased my concerns as I am 63 years old and had never bought a house before. He had me qualified within a day and put me in touch with Matt Quinlan, a real estate agent familiar with working with vets. We placed a bid on a house 1/2/22. Rick coached me through all the necessary steps which were all new to me. We closed on the house 2/11/22. I got a great rate, 2.99% and my mortgage is less than what I would be paying for rent, really unbelievable. I can't say enough good things about Rick and the other folks at Caliber, Mary and Heidi that got us in our new home. - BRIAN - Plaistow, NH
02/18/2022

I decided with my wife that we needed to buy a home on 12/16/21. I am a US Navy veteran and was put in contacted with Rick through the local VA people in Gloucester Ma. He was very positive and eased my concerns as I am 63 years old and had never bought a house before. He had me qualified within a day and put me in touch with Matt Quinlan, a real estate agent familiar with working with vets. We placed a bid on a house 1/2/22. Rick coached me through all the necessary steps which were all new to me. We closed on the house 2/11/22. I got a great rate, 2.99% and my mortgage is less than what I would be paying for rent, really unbelievable. I can't say enough good things about Rick and the other folks at Caliber, Mary and Heidi that got us in our new home. - BRIAN - Plaistow, NH
02/18/2022

Your team is by far the best, hands down! If you have not sent me Natalie (my realtor)... I would have quit the house buying process! - Gary
02/17/2022

Our experience with Caliber Home Loans, Rick Bettencourt, and his entire team was AMAZING! They communicated clearly and with expertise every step of the way. They answered every question and were available throughout the process. We are grateful to have worked with them on our refi! As a Veteran, I felt honored to work with such a responsive and knowledgeable group! - Erin - Milford, MA
02/13/2022

Our experience with Caliber Home Loans, Rick Bettencourt, and his entire team was AMAZING! They communicated clearly and with expertise every step of the way. They answered every question and were available throughout the process. We are grateful to have worked with them on our refi! As a Veteran, I felt honored to work with such a responsive and knowledgeable group! - Erin - Milford, MA
02/13/2022

We got accomplished what we set out to do. Our only snag was new rules about condos. Didn't seem like they should apply to our purchase. This kind of dampened an otherwise fine house closure. Thank you and your team for all your hardwork. - Jean - Brentwood, NH
02/10/2022

Rick doesn’t sugar coat or make things misleading. Very straight forward and thorough with his information making it a lot less stressful for a first time buyer. - Derek - DANVERS, MA
01/29/2022

I had only refinanced my home on one other occasion. I found the process fairly convoluted. It seem to take longer than necessary the first time that I re-fied. The experience that I had this time with Rick Betancourt from Caliber was the complete opposite. Rick responded to me right away and gave me multiple options on my refinance and explained them thoroughly through a personalized video. The process was extremely fast I didn’t have to run around and chase down documents and I closed far quicker than I expected. If you want to refinance and be treated fairly I would absolutely recommend Rick Betancourt and caliber mortgage. - Curtis - BRAINTREE, MA
01/23/2022

Rick was where he needed to be when he said he would be. He gave us every option available to us and streamlined the process so there was zero stress. He was extremely prompt, polite, and very informative. During what i thought would be a very stressful process Rick made us feel like family not like a customer. He took the stress out. I would highly recommend rick to any veteran looking for assistance. As a peer support specialist in the veteran field, Rick is extremely thoughtful and knowledgeable about veterans and what they go through. He read my mind before there was ever even a hint of stress and took it away during the process. He also reached out during the holidays just to check in. I would highly recommend Rick and caliber Home loans to anyone seeking assistance, class act. - Sean - Hanover, MA
01/06/2022

Rick was where he needed to be when he said he would be. He gave us every option available to us and streamlined the process so there was zero stress. He was extremely prompt, polite, and very informative. During what i thought would be a very stressful process Rick made us feel like family not like a customer. He took the stress out. I would highly recommend rick to any veteran looking for assistance. As a peer support specialist in the veteran field, Rick is extremely thoughtful and knowledgeable about veterans and what they go through. He read my mind before there was ever even a hint of stress and took it away during the process. He also reached out during the holidays just to check in. I would highly recommend Rick and caliber Home loans to anyone seeking assistance, class act. - Sean - Hanover, MA
01/06/2022

Working with Rick and his team. - Thomas - Navarre, FL
01/01/2022

First time home buyer here, Caliber made it a super simple and easy process. I had the pleasure of working with Rick and Heidi for my loan and they were available 24/7 whenever I had a question or concern. They are way more personable then big banks and were able to make sure my needs were met with the loan. When I sat down at the closing table the escrow company kept commenting on how this was the smoothest VA loan they have ever seen. Will be recommending to friends and family. Will be back for more loans in the future. Could not see using anybody else besides Caliber for buying homes. - Nicholas - Sabattus, ME
01/01/2022

All of the advice I was given made me and my wife feel more than comfortable at all times. Everything from first contact to closing was so smooth and effortless. I couldn’t have asked for a better company. - Brett - Orlando, FL
12/26/2021

All of the advice I was given made me and my wife feel more than comfortable at all times. Everything from first contact to closing was so smooth and effortless. I couldn’t have asked for a better company. - Brett - Orlando, FL
12/26/2021

Rick is very professional. Always on top of his game when it comes to helping you through the process!! - Damien - Danvers, MA
12/16/2021

Rick is very professional. Always on top of his game when it comes to helping you through the process!! - Damien - Danvers, MA
12/16/2021

Richard saved my Refi. As a veteran it was nice to know someone has My back. Thank you Rick! - Robert - KINGSTON, MA
12/13/2021

Richard saved my Refi. As a veteran it was nice to know someone has My back. Thank you Rick! - Robert - KINGSTON, MA
12/13/2021

Rick Bettencourt and his team were extremely accommodating and efficient in handling our recent home purchase. My husband is a 100% service connected Disabled Vietnam Veteran with very limited mobility and Rick made absolutely sure that the search, sale, and closing went very smoothly!! Thank you Rick and Caliber team! - Patricia - Essex, MA
12/04/2021

Everyone on the team was super and Jessica Oliveira was far above what was asked for. She made Linda and I very comfortable and was always there when we needed her and that was most of the time. - William - Punta Gorda, FL
11/27/2021

Everyone on the team was super and Jessica Oliveira was far above what was asked for. She made Linda and I very comfortable and was always there when we needed her and that was most of the time. - William - Punta Gorda, FL
11/27/2021

The expertise of all of the staff members. When we needed guidance, the staff was so friendly and supportive in helping us reach our final goal. We would highly recommend Rick and his team when applying for a VA Loan through Caliber. Our realtor, Jessica Oliveira, down in Florida was also fantastic!!! Highly recommend her also! - Linda - Punta Gorda, FL
11/27/2021

The expertise of all of the staff members. When we needed guidance, the staff was so friendly and supportive in helping us reach our final goal. We would highly recommend Rick and his team when applying for a VA Loan through Caliber. Our realtor, Jessica Oliveira, down in Florida was also fantastic!!! Highly recommend her also! - Linda - Punta Gorda, FL
11/27/2021

Just Knowing that no matter what day of the week it was someone was always available to answer any questions. - Rebecca - Peabody, MA
11/19/2021

Just Knowing that no matter what day of the week it was someone was always available to answer any questions. - Rebecca - Peabody, MA
11/19/2021

Rick is a very knowledgeable and professional which makes the home refinance procedure extremely easy and pleasant. - Robert - BEVERLY, MA
11/01/2021

This was all a very simple and timely process. - William - Bryan, TX
10/25/2021

Rick was attentive and prompt with all requests and responses. His associates at Caliber were very helpful in facilitating the condo purchase and with getting the VA to approve the condo complex. - Matthew - Peabody, MA
09/28/2021