Communication is key. Randy answered all our questions and clearly explained anything we didn't understand. He quickly got back to us whenever we left a message for him and kept us informed of the entire process. - Clarence - BOLINGBROOK, IL

It was a refinance and the escrow department had my escrow account messed up. They paid someone else's RE taxes out of my account. When I talked to someone in the escrow department they said they would investigate why a tax payment came out of my account in May and my Franklin County taxes weren't scheduled to be mailed out until August. They said they would get back to me by July 24 and never did. I reached out to Randy and he was able to determine that the RE tax bill was for DuPage county - Donald - BENTON, IL

I want to thanks to Caliber Home Loan and Randy Simpson who helped me from start to end loan processing. Whenever i have question Randy Simpson always available to answer my calls and guide me all the time. I am very happy with his service, I am in my new home and it is because of Caliber home loan and their team specially Randy Simpson thank you for your hard work and i really appreciate. - Nafees - Bolingbrook, IL

Randy is very responsive and knowledgeable. - Edrick - Munster, IN

Randy was diligent with keeping in contact and providing details on the entire lending/loan process. Randy was very patient and answered all of our questions and eased our worries. - Sharon - Munster, IN

Randy communicated very well with us and made sure we had everything we needed - Joseph - Plano, IL

Thank you for a smooth process for our re-finance! It is always a big decision whether or not to make changes and you always make it a stress-free process and help us make the decision on what is best for us. Thanks Randy! - Kelly - Plainfield, IL

Randy made it great. His communication level was on point and he always remained calm even though we ran into many stumbling blocks along the way. I was upset with the company for delaying the closing several times and making me do an escrow hold back account, which wasn’t Randy’s fault. - Mark - Plainfield, IL

From start to finish Randy made every step of the process friendly and effortless!! - Amy - Plainfield, IL

I was walked through the entire process. Very open and honest communications. Every time I had a question regardless of the time Of day was answered almost right away. Very painless, stress free as possible when making a large purchase of a House. - Angel - Mchenry, IL

Randy is very knowledgeable and personable. It is a pleasure to work with him. - Barbara - Wood Dale, IL

Randy was a great help in my home buying process. I am first time homeowner so of course I had a ton of questions and concerns. Randy worked to make sure my home purchase was simple and successful as possible. The best part about working with Randy was he was always more focused on answering questions and giving the best advice possible. He was very knowledgeable as well as informative in the home buying process. I would definitely recommend him to anyone. - Kenosha - Chicago, IL

He was pleasent, very patient with all our questions, and always return our call in good time. My husband doesn't understand a lot how things work with refinancing, and I can't explain it to him but Randy could. And now he understands a little bit more not everything . But enough for us to finish the l refinancing loan. Thank you Randy! - Gail - Schiller Park, IL

It was fast and not wasting the time - Henry - Lisle, IL

Randy was down to earth, no BS just straightforward. Most important he was available any hour you call - and always return our calls. Truly felt very comfortable with Randy! Semper Fi William - William - Schiller Park, IL

Randy was very responsive and helpful. I would highly recommend him to friends and family! - Alicia - Wheaton, IL