Shannon was amazing, very knowledgable and helped every step of the way! Very happy with our experience. - Rochelle - Bossier City, LA
11/23/2022

Shannon was amazing, very knowledgable and helped every step of the way! Very happy with our experience. - Rochelle - Bossier City, LA
11/23/2022

Really tried to work with us. - Nicole - HAUGHTON, LA
10/23/2022

Really tried to work with us. - Nicole - HAUGHTON, LA
10/23/2022

Communication was amazing through out all transaction. The explanation of how everything works and the time that was taken to ensure I understood everything was amazing! - Michael - HAUGHTON, LA
10/22/2022

Communication was amazing through out all transaction. The explanation of how everything works and the time that was taken to ensure I understood everything was amazing! - Michael - HAUGHTON, LA
10/22/2022

The team expressed the highest level of professionalism when dealing with our home buying experience. The team made sure to help me by recognizing my military status and utilizing my benefits to help aid in this process. They were diligent and gracious and I recommend their team to help anyone with their home buying needs. - John - HAUGHTON, LA
10/20/2022

The team expressed the highest level of professionalism when dealing with our home buying experience. The team made sure to help me by recognizing my military status and utilizing my benefits to help aid in this process. They were diligent and gracious and I recommend their team to help anyone with their home buying needs. - John - HAUGHTON, LA
10/20/2022

Shannon and Heather both were always available to take any calls and answer any questions I had. If they couldnt answer, they would call me back quickly. Whenever updates came through with the loan process, they always relayed that info promptly without me having to ask if there was any new developments. They were friendly and positive every time I talked to them. Since the purchase was FSBO, they also offered lots of insight into the buying process that made a first-time purchase without a realtor worlds easier to navigate. As with all business, communication is key. Shannon and Heather knocked it out of the park with that. - Nathan - Bossier City, LA
10/20/2022

Mr Shannon and the rest of the team were plesanttl work with and very understanding. - Ashley - BENTON, LA
10/17/2022

Mr Shannon and the rest of the team were plesanttl work with and very understanding. - Ashley - BENTON, LA
10/17/2022

Shannon and Heather came in and saved the day! We had a problem with the original lender after four weeks of them having my file. We were only one week away from the original closing date. At that point, we were devastated and in disbelief because the home had fallen through after so much time had passed. Within an hour, our Realator called Shannon Griffen with Caliber home loans and told him about our situation. Then within 24 hours, we extended the contract by 15 days. In those 15 days, Shannon and Heather worked above and beyond to save this deal. We constantly communicated daily with updates, changes, and moving forward. Within 10 days, we already received a clear to close and closed on the 15th day. They had my file, not even a 1/4 of the time compared to the previous lender, and closed the deal. Thank you so much Shannon and Heather for thinking outside of the box and reacting immediately to the curve balls that were thrown at us! You handled it with complete grace and an excellent can-do attitude every single time. - Evelyn - SHREVEPORT, LA
10/03/2022

Shannon is very knowledgeable and informative. He was a tremendous asset during our experience. - Diamond - BOSSIER CITY, LA
09/12/2022

Shannon had great communication. Sometimes he even text me after the 9-5 working hours. He’s also stayed in touch even after closing. Excited to work with Shannon and caliber in the near future. Only thing that wasn’t communicated great was the amount of the prepayment penalty. I would have gotten the loan regardless, but it would have been good to know the actual amount. Overall 4.9 stars. Thank you!!! - Christopher - Shreveport, LA
09/01/2022

Thank you for your assistance throughout the loan process. I will certainly recommend your services to anyone I know who needs a mortgage. - Logan - Natchitoches, LA
08/12/2022

Shannon and Heather went above and beyond! - Kristin - Benton, LA
08/01/2022

Shannon took the time to go over all my options to figure out which direction to go with down payment and length of loan. He communicated very well during the process from start to finish. I would highly recommend him and look forward to doing business in the future together. - George - Shreveport, LA
07/17/2022

Mr. Shannon and Mrs. Heather were always there when we have questions. They get the job done in timely manner. They follow up frequently and are very knowledgeable. - Michelle - BOSSIER CITY, LA
07/16/2022

Mr. Shannon and Mrs. Heather were always there when we have questions. They get the job done in timely manner. They follow up frequently and are very knowledgeable. - Michelle - BOSSIER CITY, LA
07/16/2022

Mr. Griffin explained everything to us step by step. The best experience anyone could have purchasing a home. I truly appreciate his professionalism as well as his knowledge. I would recommend him to anyone I know that is purchasing a home. - Linda - BOSSIER CITY, LA
06/30/2022

Process was very easy and Shannon went above and beyond to make sure we understood everything that was happening. - Chelsec - Bossier City, LA
04/08/2022

Shannon was second to none on everything. I was scared in the beginning, but Shannon really eased all of my fears and helped me exceptionally! Thank you - Marlena - BOSSIER CITY, LA
03/29/2022

The whole process was great! The team and Shannon were knowledgeable and prompt in getting everything done for us. - Weston - Benton, LA
03/08/2022

Great customer service. Process was pain free and took all the stress away from the house buying process. Shannon Griffen and Heather Procell exceeded our expectations. - Douglas - Haughton, LA
12/20/2021

I can’t adequately describe just how professionally handled our loan was handled!! Shannon performed the entire process in a friendly, rapid, but complete manner, helping us through the steps with little difficulty. A SUPER PRO as far as I am concerned! Our heartfelt thanks! - Richard - HAUGHTON, LA
12/18/2021

Everything went smoothly & very efficient!!!! No complaints at all!! Shannon was great!! - Sandra - HAUGHTON, LA
12/15/2021

The simplest home loan experience I had! - Brian - Bossier City, LA
10/25/2021

Great communication and timely manner - Melissa - SHREVEPORT, LA
10/01/2021

Shannon and Heather both made it great. Very knowledgeable and prompt service. This is our 3rd time working with Shannon and it won’t be the last. He’s great at what he does and we trust him completely. - Margo - BOSSIER CITY, LA
10/01/2021

Shannon is very professional, thorough, and answers all questions. His knowledge provides you with a level of confidence in decision making. - Darren - BOSSIER CITY, LA
09/30/2021