Frequently Asked Questions

New Customers to Caliber

FAQ Category

How Do I Register My Account Online?

To set up your online account access, you’ll need your Social Security number and Caliber account number or the property zip code. You’ll also need your bank account and routing numbers if you’re planning to make a loan payment or set up automatic recurring payments.

To register for Caliber’s My Account services, go to

Enter your Account/Loan Number and last four numbers of your Social Security number, or your entire Social Security number and your new home’s zip code. Click Continue and complete the registration prompts to create your user name and password.

Where Can I Find My Caliber Account Number?

Your account/loan number can be found in several places, including:

  • Your Welcome letter
  • The first page of your monthly mortgage statement
My Account Feature Overview

When you’ve completed your My Account registration, you can:

  • Make online payments
  • Set up automatic, recurring loan payments free of charge
  • Review your loan statements and payment history
  • View and download PDF files of your monthly statements
  • Cancel your mailed statements and switch to eStatements
  • Schedule Account Alert emails
Has My Loan’s Transfer to Caliber Changed Any of the Original Terms? Are My Payments the Same?

Your terms will not change; however, your payment may change if it includes amortized ancillary fees or optional insurance products, such as life or disability insurance payments.  Ancillary amortized fees may be placed into non-amortizing fees and any optional insurance will not be transferred to Caliber.  For optional insurance, you will need to contact your insurance company or agent to set up new payment arrangements.

I Just Finished Setting up My Account, but I Never Received a Confirmation Email. What Happened?

First, check your Spam and Junk Mail folders for your confirmation email. Also, there may be a short delay in the delivery of your confirmation email. If you don’t receive this email after two hours, return to the login screen at and enter your user name and password. The authentication system will generate a new verification code and confirmation email.

How Do I View Secure Messages From Caliber?

Caliber is committed to ensuring that sensitive customer information is protected and secure.

  • Select the hyperlink in your Email to get started
  • Enter your Email address and click next
  • Type your temporary password from the second Email you received
  • Set your permanent password
  • Email with issues


Note: See the Secure Email Steps doc for detailed instructions.

FAQ Category

Still Have Questions?

Call Caliber Servicing at 800-401-6587.
Our friendly Customer Service representatives are ready to assist you
from 8:00 AM to 7:00 PM CST, Monday through Friday.