Individuals may become more aggressive in trying to gain sensitive personal information or collect donations for fraudulent charities. Please be wary of any social media requests, texts, or phone calls related to COVID-19.
Here are a few tips to protect yourself and remain vigilant during this time:
If you have been impacted by COVID-19 and would like to request a forbearance plan, please visit https://myaccount.caliberhomeloans.com.
We encourage servicing customers to take advantage of our digital tools and other resources for self-service and 24/7 account access on either our website or mobile app.
Your account/loan number can be found in several places, including:
Your terms will not change; however, your payment may change if it includes amortized ancillary fees or optional insurance products, such as life or disability insurance payments. Ancillary amortized fees may be placed into non-amortizing fees and any optional insurance will not be transferred to Caliber. For optional insurance, you will need to contact your insurance company or agent to set up new payment arrangements.
First, check your Spam and Junk Mail folders for your confirmation email. Also, there may be a short delay in the delivery of your confirmation email. If you don’t receive this email after two hours, return to the login screen at https://myaccount.caliberhomeloans.com/ and enter your user name and password. The authentication system will generate a new verification code and confirmation email.
When your loan was originated, your loan payment amount was set up using an amortization schedule, which includes principal and interest for each payment. Depending on your loan’s interest payment structure and the length of time you’ve been making these payments, there are two possible scenarios:
Your payments may also include an escrow payment, which consists of funds reserved to pay your taxes and homeowner’s insurance premiums. The escrow portion of your payment would be added to your escrow account balance.
If you purchased your home with a down payment less than 20%, your payments may also include mortgage insurance premiums.
Here are details of each portion of a typical loan payment:
Principal: This is the portion of your payment that gradually reduces the balance that you borrowed.
Interest: The interest you pay is the cost of borrowing money. If you have a fixed-rate loan, this will not change unless you refinance. If you have an Adjustable-Rate Mortgage (ARM), your loan’s rate will adjust up or down at scheduled times – usually once every 12 months.
Taxes: Most loans require an escrow account and will collect one-twelfth of your annual property tax amount in this account with each mortgage payment.
Insurance: Since your annual homeowner’s or hazard insurance premiums are only paid once a year, they’re considerably larger than most monthly bills. An escrow account that’s attached to your loan makes your tax and insurance premiums easier to manage as you pay 1/12th of each bill every month.
Mortgage Insurance: This is different than homeowner’s insurance, and is usually due if you bought your home with a small down payment. This is because most loans with less than 20% equity require Mortgage Insurance, or MI to protect your lender in case of default.
There are two main types of mortgage insurance, depending on your loan and the type of property you purchase. If you have a conventional loan, you may be paying PMI. If you have an FHA or USDA loan, you may be paying MIP. These are annual Mortgage Insurance Premiums paid once a year, but collected monthly from borrowers. PMI and FHA MIP are paid monthly. USDA MIP is paid annually.
If you’ve purchased a condominium unit, you’re required to buy insurance that protects your condo unit’s interior structure. This coverage is often described as “HO-6” and may also protect personal belongings and liability.
Log into your account at https://myaccount.caliberhomeloans.com and hover over the Make a Payment option on the menu bar. Next, select Free Recurring Payments from the drop-down menu and click Get Started. Be sure to have your checking or savings account and routing numbers available.
Credit cards are not accepted by Caliber. We accept payments from your bank accounts or debit card, or a mailed money order or cashier’s check.
Online payments received Monday through Friday before 10 PM CST will be posted the next business day. Online payments received after 9:59 PM CST or on the weekend will be posted in 2 business days.
Payments received via USPS that are delivered Monday through Friday before 12 PM (noon) CST will be posted the same day. Payments received Monday through Friday after 12 PM (noon) CST or on the weekend will be posted the next business day.
Payments made over the phone, either by a Customer Service Representative or through the Automated Payment Line, Monday through Friday before 5 PM CST, will be posted the same day. Payments made over the phone after 4:59 PM CST or on the weekend will be posted the next business day.
Payment Posting Times
Yes! Choose from several convenient payment options, including:
Recurring Payments made online (with a routing number and account number), including monthly, bi-weekly, or semi-monthly payments do not incur a charge.
You can set up recurring payments online through your preferred bank account at My Account. Depending on the frequency you choose, Caliber will automatically deduct your mortgage payment from the account. This service is free of charge.
You have several options for making your next loan payment, which will not affect the recurring payments you’ve scheduled. You can make a single online payment, mail in your next payment, pay via the IVR or contact Customer Service and pay by phone.
Delays can occur depending on the way your bank sends your online bill payment to us. There are three ways that your bank may do this.
When setting up your bank bill pay, be sure to have the mailing address below for your Caliber mortgage payment to ensure prompt processing:
Caliber Home Loans
PO Box 650856
Dallas, TX 75265-0856
Watch the video that explains the process of how your online bill pay payment works when a check is mailed—as in options 1 & 2 listed above.
Write your Caliber account number on a check, cashier’s check or money order payable to Caliber Home Loans and send it to the address below. Be sure to allow seven to ten days for your payment to arrive.
Caliber Home Loans, Inc.
P. O. Box 650856
Dallas, TX 75265-0856
You have two options for paying by phone:
Depending on your loan program, you may have up to 15 calendar days to make a monthly payment without incurring a late charge. Refer to your loan’s Closing Disclosure for details of your loan’s grace period, and how late fees are calculated.
Many loans require an escrow account to help guarantee your taxes and insurance payments are always made on time, and that your insurance coverage is adequate. Escrow accounts also enable us to offer you competitive rates, as the possibility of your home’s taxes or insurance becoming delinquent is reduced.
Other advantages of having an escrow account include:
Many loans require an escrow account to help guarantee your taxes and insurance payments are always made on time, and that your insurance coverage is adequate. Escrow accounts also enable us to offer you competitive rates, as the possibility of your home’s taxes or insurance becoming delinquent is reduced.
Other advantages of having an escrow account include:
Typically, the funds in an escrow account pay:
An escrow account doesn’t pay:
For the fastest service, deposit your escrow surplus check into your own account and add funds to your escrow account when making your next monthly payment. We do not advise that you endorse the check and return it to Caliber, since this incurs risk if the check is lost or stolen before it arrives at our offices.
When managing an escrow account, Caliber maintains a “cushion” of extra funds to cover any increases in your insurance, tax or other premiums associated with the account. These extra funds are usually equal to two months’ monthly premiums, and help prevent unforeseen shortages in your escrow account.
For example, if your annual homeowner’s insurance premium is $2,000, we would maintain a cushion equal to around $334. Here’s how we calculated this cushion: $2,000 ÷ 12 months = $166.67. Two extra months of escrow “cushion” contributions would equal $333.33.
To add escrow, please sign and return an Escrow Agreement Letter to Caliber Home Loans, Inc., Att: Escrow Department, P.O. Box 268, Springfield, Ohio 45501.
Requests take about 45 days to process. Once approved, we will inform you of your monthly escrow payments by mailing you an Escrow Analysis Statement.
We review your escrow account at least once a year, although we will perform a second review if:
If you have surplus funds in your escrow account, they will be refunded directly to you by mail. Please allow 30 days for your check to arrive.
Generally, an increase in your monthly escrow payments are the result of increased property taxes or insurance premiums. Please refer to Section 3 (Escrow Account History) of your Escrow Analysis statement for details.
You will be given two options for disbursing these funds during the processing of your new loan. We’ll ask you if you prefer to “net your escrows” or receive a refund after closing. Here are details of each option.
Net your escrows: If you choose this, we will apply the balance of your escrow account toward the payoff of your existing loan. This may reduce the amount of funds needed to close your new refinance OR increase the amount of cash (proceeds) you will receive at closing.
Escrow refunds: If you do not want to net your escrows during refinancing, the payoff of your existing loan will not be reduced and we’ll issue a check for your escrow balance and mail it to you within 4-6 weeks after your Caliber refinance closes.
No. We are required to set up a new escrow account for your new loan.
If your loan is escrowed, you will see the breakdown of your tax and/or insurance information. If your loan is non-escrowed, 'No Escrow Found' will display.
Your loan can be analyzed more than once on an annual basis. Below are several examples of reasons why this may occur:
If your loan has an escrow account, you won’t need to send your tax bill to us. We will pay your property taxes for you with the funds you’ve already deposited in your escrow account.
If your loan does not have an escrow account, you will need to arrange payment directly with your county or parish tax office/assessor.
Contact our Loss Draft Department at 1-866-940-2335 to discuss details of your claim with one of our insurance specialists. They will be able to tell you how to handle the claim funds. You can also upload all of the required claim documents or track the progress of your claim by accessing www.insuranceclaimcheck.com/calib.
Sometimes it will take several weeks for your tax assessor to inform Caliber that you’ve paid your taxes. If this happens, send us proof of your recent tax payment. This can be a copy of the receipt you received from your tax office, or a copy of both sides of your cancelled check.
Write your Caliber Home Loans account number on each copy before mailing it to: Caliber Tax Department, P.O. Box 9203, Coppell, TX 75019-9210. You may also fax your proof of payment to 817-826-1258.
Contact the Caliber Tax Department at 844-815-6406. The Department is open Mondays through Fridays from 8:00 AM to 7:00 PM CST.
Supplemental tax bills may be issued during your first year in your new home. These are issued when your property’s new assessed value is higher than its previous value. These are not included in escrow accounts as they are not issued every year, so you will need to make arrangements to pay it.
If you can’t pay your supplemental tax bill by its due date, contact Caliber’s Tax Department at 844-815-6406 or send it to Caliber Tax Department, P.O. Box 9209, Coppell, TX 75019-9218. You may also fax it to us at 509-797-8974. Be sure to write your Caliber loan account number on the bill before faxing.
Check your loan’s payment history on your next monthly statement, or online. Tax payments generally take two to four weeks to post to your account after Caliber sends the payment to your tax authority.
Make a copy of your exemption paperwork and send it to Caliber’s Tax Department at P.O. Box 9209, Coppell, TX 75019-9218. You may also fax it to us at 509-797-8974. Please be sure to write your Caliber loan number on the exemption before sending it to us. We may review your escrow account and send you a revised Escrow Analysis if your exemption has lowered your tax bill by more than $500. Otherwise, your account will be analyzed annually according to our state schedule.
Call 844-815-6406 or fax correspondence to 509-797-8974.
Mortgage insurance is NOT the same as homeowner’s insurance. Mortgage insurance makes it possible for lenders to offer financing with low down payments, as it protects them against non-payment. Your mortgage insurance costs may be added to your monthly loan payments, or you may pay it at closing.
If you have a conventional loan, you may be required to have private mortgage insurance (PMI), while FHA loans may require you to pay Mortgage Insurance Premiums (MIP).
This is a clause in an insurance contract that entitles a named mortgagee (Caliber Home Loans) to be reimbursed for damage or loss to the property. This protects your lender (Caliber Home Loans) so we can ensure the damage is completely repaired and the property is brought back to its original state. An insurance claim check will have two payees - Caliber Home Loans and the borrower - on the check.
Please use the following Mortgagee Clause for Caliber Home Loans:
Caliber Home Loans, Inc.
ISAOA/ATIMA
PO BOX 7731
Springfield, Ohio 45501-7731
Once a bill is received from your insurance company, payment will be issued within 21 days of the due date. This time frame allows for mailing and posting by your insurance company for the new term. To view recent insurance payments made on your loan, follow the steps below:
Steps to view Insurance Payments:
Your insurance company must provide you with a reason why your coverage was cancelled. You may contact your current insurer and ask that they reinstate coverage, or shop for new coverage from another insurer.
It’s important that you renew your homeowner’s insurance as soon as possible, as your home loan requires it. If your home becomes uninsured, Caliber will have to purchase insurance for you and bill you for it. Insurance purchased by a lender may be more expensive than your previous coverage, and may not provide you with your preferred level of coverage.
If you did not pay your insurance premium because you’re having financial difficulties, call Customer Service at 800-401-6587 to discuss your options.
Write your loan number on your new insurance policy’s declarations page and send it to Caliber Home Loans, P.O. Box 7731, Springfield, OH 45501-7731. You may also fax it to 937-525-4120 or update your insurance information online at: www.MyCoverageInfo.com/Caliber.
This will depend on the payee on the check.
If the check is made out to Caliber Home Loans and you have an escrow account, send it to Caliber Home Loans Escrow Dept., P.O. Box 650856, Dallas, TX 75265-0856. This will prevent a future escrow shortage and also informs us that you’ve switched insurance companies.
If the check is made out to you, you may deposit it to your account. We recommend that you transfer these funds to your Caliber escrow account when making your next monthly payment to prevent a future shortage.
If you do NOT have an escrow account, keep the refund! It’s yours.
Contact our Loss Draft Department at 1-866-940-2335 to discuss details of your claim with one of our insurance specialists. They will be able to tell you how to handle the claim funds. You can also upload all of the required claim documents or track the progress of your claim by accessing www.insuranceclaimcheck.com/calib.
Please contact the Caliber Insurance Department at 1-866-825-9268 between 9am to 7pm Eastern time, Monday through Friday for assistance.
The Homeowners Protection Act of 1998 requires Caliber Home Loans to send borrowers with PMI an annual written statement informing you of your right to cancel or terminate PMI.
If you have a loan with private mortgage insurance, we follow HPA guidelines and will auto-terminate when your loan to value reaches 78% based on your original amortization schedule. However, you have the right to request PMI removal at any time. Please read the requirements and follow instructions on how to submit an MI Removal Request form to Caliber. If you would like to see if you may qualify for cancellation online, please follow the steps below.
If you are unable to process the request online, please contact Caliber Home Loans at 1-800-401-6587 or send a written request to Caliber Home Loans Inc. PMI Department, P.O. Box 272556, Oklahoma City, OK 73137-2556. We will review your loan account to determine if you meet the requirements for mortgage insurance removal. Please allow 30 days for us to complete our review.
If your mortgage is a single family, primary residence and the balance of your mortgage is first scheduled to reach 78% of the original value of the secured property (based solely on your initial amortization schedule), your monthly PMI costs will be removed from your loan. PMI also terminates automatically at midpoint of your contract terms as long as your loan is current and you have a good payment history.
UFMIP stands for Up-Front Mortgage Insurance Premium. This must be paid when your loan closes, although it can be added to your loan amount.
Our ability to cancel your MIP depends on several factors, including when it was originated, the amount of your down payment, your loan term, and your loan’s current loan-to-value (LTV) ratio. In addition to the information stated below, there are more requirements that are needed for MIP termination. Please contact our customer service department at 1-800-401-6587 to inquire.
If your loan was originated between January 1, 2001 – June 2, 2013 and
If your loan was originated on or after June 3, 2013 and
Homeowners associations (HOAs) are organizations which deal with the upkeep of common areas and establish standards of acceptable behavior for the building or community. For example, HOAs may issue guidelines for lawn and garden upkeep, visitors, and pets.
Most HOAs are run by a board, with members all elected by their fellow property owners. The board may have officers, with the most common roles being secretary, treasurer, president and vice president.
HOA board meetings typically follow formal rules and set agendas. How well the HOA sticks to its rules of how to discuss issues may vary somewhat, depending on the level of involvement from owners in the community, among other factors.
Your HOA payments are not part of your escrow account. If you’re having difficulties making your monthly HOA payments, send the delinquency letter together with an explanation of your financial difficulties to:
HOA.Statements@caliberhomeloans.com
You may also mail these to:
Caliber Home Loans, Inc.
2600 S. Douglas Road, Suite 800
Coral Gables, FL 33134
Attn: Condo/HOA Department
Sorry, this isn’t an option. All homeowners must pay HOA dues and follow its guidelines and rules. If you’re considering purchasing a property with an HOA, it’s always a good idea to talk to other property owners if possible, so you’ll know if you’ll be comfortable living with its HOA.
The mortgage recast process allows a customer to make a lump sum payment on the unpaid principal balance in order to reduce the monthly mortgage payment. The lender then recalculates the monthly payment based on the lower unpaid principal balance, using the same interest rate and term under the original mortgage. A recast ONLY modifies the principal and interest portion of the payment. The interest rate, maturity date and escrow portion of the payment are NOT affected.
The following loan products are not eligible for a recast:
Other requirements:
* Caliber Portfolio loans originated after 7/24/18 are limited to one recast during the life of the loan.
** A recast fee is not applicable in all states.
This can be made via bank wire, by check, through Caliber's web site or over the phone with a customer service agent. Payment by phone or web may be subject to fees. Please see below for additional payment instructions.
Within five (5) business days of the monthly payment posting, Caliber will generate the agreement reflecting the new principal and interest payment. This agreement will be submitted to you for required signatures via email or regular mail.
The fee can be made via bank wire, by check or over the phone with a customer service agent. Payment by phone may be subject to fees. Please see below for additional payment instructions.
**Please reference your name and loan number on the wire instructions.**
Company name: Caliber Home Loans, Inc.
Bank Name: Bank of America
Bank Address: 2000 Clayton Rd., Concord, CA 94520
Account Number: 1291063793
ABA Routing Number: 026009593
Payment mailing address:
Caliber Home Loans, Inc.
Attn: Recast
P.O. Box 272556
Oklahoma City, OK 73137-2556
Overnight payment mailing address:
Caliber Home Loans, Inc.
Attn: Recast – Cash Operations
13801 Wireless Way
Oklahoma City, OK 73134
Call 800-401-6587
A successor in interest is defined by the Consumer Financial Protection Bureau (CFPB) as a person to whom an ownership interest in a property secured by a mortgage loan has been transferred. The types of transfers are enumerated in the 2016 Mortgage Servicing Rule, and are listed below.
These types of transfers are:
To submit a request to be added as a Successor in Interest, you can submit an email request through Contact Us on our Customer portal. You can also contact us via email at SOS.CS@caliberhomeloans.com, by phone at 800-401-6587, Monday - Friday between the hours of 8:00 AM and 7:00 PM Central Time, excluding federal holidays, or via fax at 405-608-2003.
Once a Successor request is received, an acknowledgement letter will be sent to the mailing address acquired from the potential Successor. The letter will include the list of documents required to be confirmed on the account.
Notice: You can submit the required documentation, which will be used to prove your ownership interest in the property, one of several ways. Please see below.
If the submitted documents are confirmed, the Successor will be added to the loan as a confirmed Successor in Interest and notified as such. This will not, however, impact credit reporting for that individual, unless they wish to assume the loan.
Confirmed Successors in Interest are entitled to the same protections and notifications as the original borrower, under Real Estate Settlement Procedures Act, Regulation X and Truth in Lending Act Regulation Z. These regulations can be found at ConsumerFinance.gov.
Caliber agrees to make certain disclosures and statements that are required by state or federal law available at myaccount.caliberhomeloans.com in lieu of sending these notices by mail. The e-Disclosures may include, but are not be limited to, monthly periodic statements, annual escrow statements, private mortgage insurance disclosures, annual privacy statements, notices related to delinquency and default, loss mitigation notices, and tax and insurance notices. After you establish your online account with Caliber and register for e-Disclosures, Caliber may no longer send you certain disclosures and statements by mail. You will receive a notification e-mail when an e-Disclosure is ready to view online at myaccount.caliberhomeloans.com. You have the right to have your disclosures and statements provided in a non-electronic format. You may revoke your consent to e-Disclosures at any time and begin receiving paper disclosures again. To terminate e-Disclosure delivery, log in to your Caliber account and select “Manage Preference Center” from the My Profile menu option. Select the “No” button next to the Statements and Disclosures option. Then select “Submit”. To obtain a paper copy of any disclosure or statement, you may print it from the website, or you may contact Customer Service at 1-800-401-6587. e-Disclosures are deemed to be sent by Caliber and received by you on the day we send your e-mail notification from Caliber that your e-Disclosure is available for review. You are solely responsible for providing current contact information, including your e-mail address, regarding your account. Unless this information is updated by you, you will be presumed to have received notice that your e-Disclosure is available. You may update your e-mail address and other contact information by logging into your Caliber account and selecting the "Profile" tab, in the drop down select "Manage Preference Center", input your new e-mail and click Submit. The minimum system requirements for receipt of e-Disclosures are described as follows.
Caliber is not responsible and you agree to hold Caliber harmless from liability arising from service interruptions, loss of connectivity or failure to meet system requirements arising from any failure of computer equipment or other electronic device that you use in connection receiving electronic notices on your online account. You are responsible for maintaining the minimum system requirements on such devices and equipment. Caliber from time to time may change the minimum system requirements and will notify you via e-mail of any changes.
By providing your email address and/or cellular number to Caliber Home Loans, Inc., you agree to receive Servicing Account Notifications for your account by email and/or text. Email and text alerts are sent for Security Alerts, optional Alerts and other communications about your account and account transactions. If your email address or phone number changes, you are responsible for informing us of that change. You may opt-out of Account Notification at any time by logging into your account at myaccount.CaliberHomeLoans.com and editing your preferences.
By providing your cellular phone number to Caliber Home Loans, Inc., you consent to being contacted via voice call, text message or pre-recorded message by Caliber Home Loans Inc., or its authorized third party, through an automated dialing system regarding your account or special offers at any telephone number, including mobile telephone number provided. You are not required to provide your cellular phone number/consent as a condition of utilizing your online account. You may withdraw your consent at any time by logging into your account at myaccount.CaliberHomeLoans.com and editing your preferences.
By selecting this function within the website or on the mobile app, you are agreeing to receive a one-time email and text message with your username or verification code. Cellular text and /or data charges may be imposed under the terms of the contract with your wireless carrier. Caliber is not responsible for these charges.
Legal disclosures: Please carefully review these terms before providing your consent.
You may request mortgage disclosures, authorizations, valuations, and other communications about your loan application transaction to be delivered electronically to your e-mail address by your loan originator and the lender for the mortgage loan transaction for the property.
Before providing your written consent, please read the information below.
Last Updated: September 30th, 2015
For more information about what we do to safeguard your personal information, as well as tips on avoiding online scammers, please visit our Security page.
Call Caliber Servicing at 800-401-6587. Our friendly Customer Service representatives are ready to assist you from 8:00 AM to 7:00 PM CST, Monday through Friday.
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