Contact Us



Welcome to Caliber Home Loans!

We promise to provide you with professional, friendly service while assisting you with managing your home loan.


How do I register my account online?

To set up your online account access, you'll need your Social Security number and Caliber account number. You'll also need your bank account and routing numbers if you're planning to make a loan payment or set up automatic recurring payments.

To register for Caliber’s My Account services, go to Select 'Don't have an account?' link and follow the prompts to Create you account and Link your Loan.


How do I view secure messages from Caliber?

Caliber is committed to ensuring that sensitive customer information is protected and secure.

  1. Select the hyperlink in your Email to get started
  2. Enter your Email address and click next
  3. Type your temporary password from the second Email you received
  4. Set your permanent password
  5. Securely email us with issues here 


My account feature overview

When you’ve completed your My Account registration, you can:

  • Make online payments
  • Set up automatic, recurring loan payments free of charge
  • Review your loan statements and payment history
  • View and download PDF files of your monthly statements
  • Cancel your mailed statements and switch to eStatements
  • Schedule Account Alert emails

Contact Us

24 Hours - Automated
System 1-800-401-6587

Customer Service
Monday - Friday
8:00 am to 8:00 pm (CST)
8:00 am to 12:00 pm (CST)

General Correspondence

P.O. Box 2487
Greenville, SC 29602

Instructions for Soldier and Sailors (SCRA) and Successors in Interest can be found in our Help Center FAQs.

Notice of Error, Credit Dispute, Request for Information or Qualified Written Request

P.O. Box 2487
Greenville, SC 29602

New York Residents
Caliber Home Loans, Inc. is a mortgage servicer registered with the Superintendent of the New York Department of Financial Services. If you are a customer whose property is located in the state of New York, you may file a complaint and obtain further information about Caliber Home Loans by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department's website at


Payments - General
Caliber Home Loans, Inc.
PO Box 650856
Dallas, TX 75265-0856

Payments - Overnight
Caliber Home Loans, Inc.
Attn: Lockbox Operations 650856
2701 East Grauwyler Rd., Bldg. 1
Irving, TX 75061

Payments - Bankruptcy
Caliber Home Loans, Inc.
Attn: Cash Operations
P.O. Box 128
Greenville, SC 29602

Payoff – Overnight
Caliber Home Loans, Inc.
75 Beattie Place Suite 300
Greenville, SC 29601

Payoff Fax Requests

All Other Fax Requests

Additional Assistance

Tax Questions
Monday - Friday
8:00 am to 7:00 pm (CST)

Caliber Tax Department
PO Box 9209
Coppell, TX 75019-9218

Fax: 1-817-826-1258

Homeowners Insurance

Monday - Friday
8:00 am to 7:00 pm (CST)

Caliber Home Loans
PO Box 7731
Springfield, OH 45501-7731

Fax: 1-937-525-4120

Insurance Claim Questions
Monday - Friday
8:00 am to 7:00 pm (CST)

Caliber Home Loans
Attn: Loss Draft
PO Box 6501
Springfield, OH 45501

Fax: 1-937-525-3389

Single Point of Contact
Monday – Friday
8:00 am to 6:00 pm (CST)

Attn: Loss Mitigation Department
75 Beattie Place Suite 300
Greenville, SC 29601

Document Submission Only
Fax: 1-405-608-2011