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Customer Service Department

If you have any concerns regarding the servicing of your loan, you can send us a Notice of Error, Credit Dispute, Request for Information or Qualified Written Request. You must use this address to assert an error or request information or dispute credit reporting. Please include your specific concern or question and account number.

The following mailing address can be used to contact us with any Loan Servicing Issues:
(e.g., Notice of Error, Request for Information or Qualified Written Request)

Note: Please include your account number.

Loan Servicing Issues


Caliber Home Loans
PO box 270415
Oklahoma City, OK 73137-0415

Use the following mailing address or phone number to contact us for issues other than Loan Servicing:

All Other Issues


Caliber Home Loans
PO box 24610
Oklahoma City, OK 73124



Questions About Your Account?

If you need help with:

  • Login Issues
  • Billing and Payments
  • General Loan Information
  • Repayment Assistance
  • Escrow Information and Payoffs

Send us a secure message.

Submit Questions

Note: Register for a Caliber ID and Password. Both Are Required to Log In.


Find a Local Loan Consultant, licensed in multiple states.


Contact Our Centralized Loan Consultants, licensed in multiple states.


Caliber Home Loans
3701 Regent Blvd.
Irving, TX 75063



Questions About Your Loan in Process?

For questions regarding a loan in process, please contact your Loan Consultant.

Submit a Form

Use the Customer Resolution Form to submit issues.


Caliber Home Loans, Inc.
Attn: Customer Resolution Department
1525 South Belt Line Road
Coppell, TX 75019


Note: Choose option 2

Caliber is a servicer registered with the Superintendent of the New York Department of Financial Services. Borrowers may file complaints and obtain further information about the servicer by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department's website at

Military & Veteran Questions?

Please visit for more information about our military and veteran lending programs.

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