Contact Us

Contact Us

24 Hours - Automated
System 1-800-401-6587

Customer Service
1-800-401-6587
Monday - Friday
8:00 am to 8:00 pm (CST)
Saturday
8:00 am to 12:00 pm (CST)

General Correspondence

P.O. Box 2487
Greenville, SC 29602

Instructions for Soldier and Sailors (SCRA) and Successors in Interest can be found in our Help Center FAQs.

Notice of Error, Credit Dispute, Request for Information or Qualified Written Request

P.O. Box 2487
Greenville, SC 29602

New York Residents
Caliber Home Loans, Inc. is a mortgage servicer registered with the Superintendent of the New York Department of Financial Services. If you are a customer whose property is located in the state of New York, you may file a complaint and obtain further information about Caliber Home Loans by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department's website at www.dfs.ny.gov.

Payments

Payments - General
Caliber Home Loans, Inc.
PO Box 650856
Dallas, TX 75265-0856

Payments - Overnight
Caliber Home Loans, Inc.
Attn: Lockbox Operations 650856
2701 East Grauwyler Rd., Bldg. 1
Irving, TX 75061

Payments - Bankruptcy
Trustee
Caliber Home Loans, Inc.
Attn: Cash Operations
P.O. Box 128
Greenville, SC 29602

Payoff – Overnight
Caliber Home Loans, Inc.
75 Beattie Place Suite 300
Greenville, SC 29601

Payoff Fax Requests
1-405-608-2003

All Other Fax Requests
1-405-608-2003

Additional Assistance

Tax Questions
1-844-815-6406
Monday - Friday
8:00 am to 7:00 pm (CST)

Caliber Tax Department
PO Box 9209
Coppell, TX 75019-9218

Fax: 1-817-826-1258

Homeowners Insurance
Questions
1-866-825-9268
Monday - Friday
8:00 am to 7:00 pm (CST)

Caliber Home Loans
PO Box 7731
Springfield, OH 45501-7731

Fax: 1-937-525-4120

Insurance Claim Questions
1-866-940-2335
Monday - Friday
8:00 am to 7:00 pm (CST)

Caliber Home Loans
Attn: Loss Draft
PO Box 6501
Springfield, OH 45501

Fax: 1-937-525-3389

Single Point of Contact
1-800-401-6587
Monday – Friday
8:00 am to 6:00 pm (CST)

Attn: Loss Mitigation Department
75 Beattie Place Suite 300
Greenville, SC 29601

Document Submission Only
Fax: 1-405-608-2011