IRVING, Texas, October 27, 2016 – Caliber Home Loans, Inc. (Caliber) was recently upgraded from an Average to an Above Average Servicer by the financial services company Standard & Poor’s (S&P). 

This upgrade was earned because of an array of key operational changes, significant growth and other factors. They include:

  • The creation of solid internal controls.
  • Continued investments in servicing technology that enhance the customer experience.
  • Improved relationships with vendors. These include management processes that hold them to Caliber’s standards.
  • A 41% increase in staff and 39% increase in the number of loans serviced since December 2014.
  • Improved communications systems that enable Caliber representatives to assist customers quickly and resolve any complaints.